Diversity in Virgin Media Engineering team
We had issues with our WiFi when we first set up the Virgin Media router. Engineer Louise (62290) visited our home, and she was absolutely fantastic. She carefully identified the problem inside the house and then went on to fix the cabling in the street cabinet. Louise was incredibly knowledgeable and genuinely committed to ensuring that every part of our home had strong WiFi coverage — and she succeeded. It was also wonderful to see a female engineer representing Virgin Media. As a woman working in software development, I know what it’s like to be in a male‑dominated environment, so being supported by the brilliant Louise 62290 was especially meaningful. Her professionalism and dedication truly made a difference.Partial service (DS only)
Hello, I am making this post to get some help in regards to partial service(DS only). I have had intermittent connection and had an engineer come in today who installed a signal booster box and said that the signal was too low. I have checked service status dashboard (https://www.virginmedia.com/help/check/status/result) and it shows as my installation has been cancelled. I am getting quite frustrated as this is now 1 week with these issues since I got my new contract and got a new hub 5. Internet keeps constantly dropping and speeds randomly drop every 20 minutes or so. Check attached pictures and please let me know if you need anything else as I really want this to be sorted.
Factory reset my hub 5 and not able to access it now.
Having done a 60 second factory reset on my hub 5, I am now taken to https://192.168.0.1/common/first-install-wizard.html when trying to access it however it will not accept the password from the bottom of the router. Any suggestions please. I need to temporarily disable my 5 gHz wifi in order to add some smart devices to my wifi. Thanks in advance for any feedback received.New Hub5 - Red light flashing. Whats a wall socket?
Ive a new kit arrived today. Brand new customer to VM. Red light on hub flashing, ive now come across something about a wall socket? Never had VM before, so at a total loss as to what this means. Surely this should of been known to virgin media before sending out a so called quick start kitNeed replacement Coaxial cable for Superhub 5
I have resorted to coming to here because the phone line and online assistant have been stonewalling me for the past half hour. My coaxial cable is compromised and is no longer working and so I bought a new one that was recommended to fit into the hub, but that isn’t working either and is different to the one I was originally given by VM. I have been attempting to contact VM to get a replacement but as aforementioned have been getting stonewalled, if anyone could tell me how to get a replacement or the exact name of the coaxial cable that I would need to order that would be very much appreciated as I pay a decent amount for my WiFi, just for it to not work.Red light on wall connection and flashing red light on hub5
I had my virgin broadband installed on Monday 10th November- 15th November I have lost all WiFi connectivity. Have tried rebooting to no avail. What is going on and how can there be service issues already!!! Need this fixed ASAP as I work from home and need internetRed flashing light, new box sent, same issue
On Monday our Hub5 just suddenly stopped working, like literally completely out of the blue we lost wifi. Did the usual unplug for 30 seconds, plug back in and wait - didnt work, tried again and didnt work. Unplugged from wall and waited, plug back in and didnt work. Tried again, still didnt work. Made sure everything was plugged in properly and unplugged and plugged back in every cable and still just kept getting the red flashing light. Spoke to someone on live chat, she said looks like issue with the box so they'll send a replacement. Replacement arrived 20 mins ago, plugged it in and straight away after boot up it's flashing a red light. I work from home and need reliable WiFi, ive been using mobile data since Monday and it's not stable and I dont have unlimited Internet on my phone plan. Why is a brand new box still flashing a red light? How can this be fixed? Am I going to have to wait days for a technician to come and fix this? I find it almost impossible and incredibly frustrating to get hold of virgin on the phone, I cant get to anyone on live chat until it's back on tomorrow
