Factory reset my hub 5 and not able to access it now.
Having done a 60 second factory reset on my hub 5, I am now taken to https://192.168.0.1/common/first-install-wizard.html when trying to access it however it will not accept the password from the bottom of the router. Any suggestions please. I need to temporarily disable my 5 gHz wifi in order to add some smart devices to my wifi. Thanks in advance for any feedback received.
New Hub5 - Red light flashing. Whats a wall socket?
Ive a new kit arrived today. Brand new customer to VM. Red light on hub flashing, ive now come across something about a wall socket? Never had VM before, so at a total loss as to what this means. Surely this should of been known to virgin media before sending out a so called quick start kitNeed replacement Coaxial cable for Superhub 5
I have resorted to coming to here because the phone line and online assistant have been stonewalling me for the past half hour. My coaxial cable is compromised and is no longer working and so I bought a new one that was recommended to fit into the hub, but that isn’t working either and is different to the one I was originally given by VM. I have been attempting to contact VM to get a replacement but as aforementioned have been getting stonewalled, if anyone could tell me how to get a replacement or the exact name of the coaxial cable that I would need to order that would be very much appreciated as I pay a decent amount for my WiFi, just for it to not work.Red light on wall connection and flashing red light on hub5
I had my virgin broadband installed on Monday 10th November- 15th November I have lost all WiFi connectivity. Have tried rebooting to no avail. What is going on and how can there be service issues already!!! Need this fixed ASAP as I work from home and need internetRed flashing light, new box sent, same issue
On Monday our Hub5 just suddenly stopped working, like literally completely out of the blue we lost wifi. Did the usual unplug for 30 seconds, plug back in and wait - didnt work, tried again and didnt work. Unplugged from wall and waited, plug back in and didnt work. Tried again, still didnt work. Made sure everything was plugged in properly and unplugged and plugged back in every cable and still just kept getting the red flashing light. Spoke to someone on live chat, she said looks like issue with the box so they'll send a replacement. Replacement arrived 20 mins ago, plugged it in and straight away after boot up it's flashing a red light. I work from home and need reliable WiFi, ive been using mobile data since Monday and it's not stable and I dont have unlimited Internet on my phone plan. Why is a brand new box still flashing a red light? How can this be fixed? Am I going to have to wait days for a technician to come and fix this? I find it almost impossible and incredibly frustrating to get hold of virgin on the phone, I cant get to anyone on live chat until it's back on tomorrowMoving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you MatthewOrdered a self-install kit and found no Virgin Wall Socket
Hi, I recently ordered a self-install kit for my home. It was recommended by the system, so I thought there should be a socket. However, I spent 3 hours at home looking for the Virgin Wall Socket. But I couldn't find it. So can you please help me with this? Thank you.
