Red flashing light, new box sent, same issue
On Monday our Hub5 just suddenly stopped working, like literally completely out of the blue we lost wifi. Did the usual unplug for 30 seconds, plug back in and wait - didnt work, tried again and didnt work. Unplugged from wall and waited, plug back in and didnt work. Tried again, still didnt work. Made sure everything was plugged in properly and unplugged and plugged back in every cable and still just kept getting the red flashing light. Spoke to someone on live chat, she said looks like issue with the box so they'll send a replacement. Replacement arrived 20 mins ago, plugged it in and straight away after boot up it's flashing a red light. I work from home and need reliable WiFi, ive been using mobile data since Monday and it's not stable and I dont have unlimited Internet on my phone plan. Why is a brand new box still flashing a red light? How can this be fixed? Am I going to have to wait days for a technician to come and fix this? I find it almost impossible and incredibly frustrating to get hold of virgin on the phone, I cant get to anyone on live chat until it's back on tomorrowMoving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you MatthewOrdered a self-install kit and found no Virgin Wall Socket
Hi, I recently ordered a self-install kit for my home. It was recommended by the system, so I thought there should be a socket. However, I spent 3 hours at home looking for the Virgin Wall Socket. But I couldn't find it. So can you please help me with this? Thank you.Ongoing Internet and TV Issues – Flashing Lights, Repeated Engineer Visits, and Still No Resolution
I’m reaching out in the hope that someone might be able to help me make sense of this ongoing issue I’ve been having with my Virgin Media internet and TV service. Since moving to my new house in Banbury eight months ago, I’ve experienced repeated service interruptions—at least twice a month, usually on Tuesdays or Wednesdays in the afternoon. Every time, the same pattern occurs: I lose both internet and TV service. The router begins flashing a white light. I have to schedule a technician visit (again). When the technician arrives, they clean the router’s connections with a wipe. Sometimes they even replace the router. After several attempts—restarting, resetting, etc.—the connection suddenly returns, and we’re all “happy” again… Until 1 or 2 weeks later—guess what? It happens again. Always on a Tuesday or Wednesday afternoon. Virgin’s app consistently reports that everything is fine—signal is “perfect”, and the router appears to be “online”. However, it’s not working in reality. Calling customer service is frustrating. The chat feature is useless—just an endless loop—and phone support involves waiting 30 to 50 minutes to speak to someone. Once I finally get through, the routine is always the same: – “Turn off the router.” – “Wait… turn it back on.” – “Didn’t work? Let’s reset it.” – “Still nothing? Okay, we’ll send a technician in 1–2 days.” Then, of course, the same in-home process happens. Sometimes it’s fixed, but only for a short while. Last week, after 8 days with no service, they finally replaced some cables. That didn’t work either. For the first time, the issue was escalated, and someone remotely resolved a “configuration problem” on Thursday afternoon. I was hopeful. But that joy lasted… until Saturday night at 11:30pm, when my wife was watching TV and everything cut out again. This time, I woke up to a flashing red light on the router. And yes—the Virgin app still says everything is working fine. I’ve gone through the usual routine again, and now I’ve got another technician booked—for Tuesday, of course… I’ve been considering switching providers, but I’m genuinely trying to understand the root of this issue. Yesterday, before the red light appeared, I accessed the router (even without internet, I can still access it locally) and saw something odd in the “Network Log”: At the exact time my wife lost signal, the log shows: “GUI Login Status - Login Success from LAN interface” and “system.syscfg commit to store” I’ve attached a screenshot of this. Can anyone shed some light on what might be going on here? Why is this happening at such regular intervals? What does that system log entry actually mean? I’d really appreciate any insights. I just want to get this resolved once and for all.Hub 5 on its way out
I started a discussion about my Hub5 giving me trouble around 4 months back. I had an engineer come to my house who was very helpful and understanding of the issue. He said the power supply felt a little loose in the slot of the hub so gave me a new power supply and off he went. It was fine for a week and it started happening again. My hub basically turns itself off completely unresponsive and if I as much as pick up the hub the power light fires back up basically telling me that there's a dodgy connection somewhere. I have also experienced a loss of connection followed by a loud high pitched squeal from the hub then the lights shut off. It's clear to me this hub needs replacing if I can please have another engineer come out and replace it.Broadband
So virgin can issued broadband to the house opersite my front door .. but don’t issue it to my house I think it’s because my adress is on a private road .. I spoke to two engineers outside my property as the box for the coms is outside my house and they both said it would be easy to do it as just run a line up the wall and into the house - I’ve been on the phone to virgin and explained I’ll pay for a engineers time to come to my house and see what is available and what they can do and she said she asked the question but because my adress isn’t on the the checker they can’t do that - inside the box on the door there was a list of properties and my adress was on there and all the addresses of the private road. What option have I got to get them to to do me broadband I’m currently with sky and because my house is big the WiFi is awful I get 70mpb but most of time I’m using my own 5g because it doesn’t work.Solid Green light
I had my installation completed earlier today. All the techs that came where very good and helpful however they did leave before the Hub before it established any connection. I am still waiting 5 hours later with a solid Green light and no connection. Customer service teams on phone and Live chat have not been overly useful at all. This is all very frustrating following multiple cancelled installation dates. Being misled on the phones already prior to the installation. I am also expecting to receive compensation after I was told this on the phone but unsure what to believe at this point. Ultimately I just want it sorted and running broadband!
