New Hub 5, won't connect, blue flashing lights. Hub 3 was fine!
I was sent a new Hub 5 to replace a Hub 3 (which was working fine). I've followed the instructions but it won't connect, it has a white light for a minute then turns to blue flashing lights which I believe means it's still setting itself up. I phoned to check it was activated and was told it is fine their end and would work in a couple of hours. It's now been 6+. I logged in to settings by connecting the hub to my laptop and it says "Requesting CM IP address". I've tried resetting several times. They have booked an engineer in a few days but I'm frustrated that everything was fine on the old hub (which now no longer works) and concerned the engineer might not be able to fix it on the day and I'll need to wait even longer. Does anyone have any suggestions of other things to try? Have I missed anything?
Moving Router to another room
Hi, i have recently signed up after moving home and wanted to have the router installed upstairs where it could be used via ethernet to make full use of the gigabit bundle i have signed up for. Unfortunately when signing up i was told there was no longer an option to have a technician come to install the router. Is it still possible to have someone come out and move the router? The wifi speeds are very low in most of the rest of the house and even a powerline adapter hasn't helped much. Any help with this would be appreciated as the bundle isn't really worth the cost as is.Virgin install - solid green light
I’ve just had Virgin installed (hub5x) and I have a solid green light. The engineer did his best but left saying it will hopefully turn white soon. He will keep me updated and I have his contact details so can contact him directly too. He was really helpful actually. It’s not like he fled and left me to it. Can anyone shed any light on the solid green light situation? Many thanksRecently started getting "16 consecutive T3 timeouts"
Hello all, My setup: Hub5 in modem mode connected to UXG-Max (Ubiquiti) Hub5 details: Standard specification compliant : DOCSIS 3.1 Hardware version : 1.2 Software version : LG-RDK_7.6.20-2306.5 Cable MAC address : () Cable modem serial number : () System up time : 1day(s)3h:48m:4s Network access : Allowed All worked fine for almost 1.5 years, but recently, something must have changed. On UXG, I get the following Internet disconnect errors: Your primary internet Virgin Media was disconnected and has been restored.Today at 12:47 Your primary internet Virgin Media was disconnected and has been restored. Feb 20, 2025, 20:36 Hub5 logs: 23-02-2025 12:47:56 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM- "----" 20-02-2025 20:36:59 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM- "---- Any ideas guys? Thanks, myky Power Levels:Start of billing period
HI All, I got my Hub 5 today, I was planning to setup it tomorrow (23rd January) and activate it. Once I activate it, will the billing period be 23rd of every month or will I get a bill on 1st of Feb ? And if so, will it be for the whole month or just for the week of use? Thanks, RajasConnection Failed - router reset doesn't work
Hi all, noob here. I was setting up all my smart stuff since having my router upgraded to a hub5... logged into the router, and all of a sudden it booted me out and now none of my devices are able to connect to the WiFi! I have reset the router twice, unable to log into the router, and no idea how to go about fixing this... Add to that, I work from home and use a wifi connection, I'm concerned about connecting tomorrow morning! Any suggestions welcome.Internet crashing multiple times a day.
Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping connection. Whilst this has only occurred a couple of times for me on my ethernet, mobile devices seem to be having a lot of trouble, I also noticed some errors in the network logs aswell as some potentially abnormal readings on the upstream/downstream channels, if there are any tech experts out there I'd appreciate some advice on what this issue might be.
