I had my virgin broadband installed on Monday 10th November- 15th November I have lost all WiFi connectivity. Have tried rebooting to no avail. What is going on and how can there be service issues already!!! Need this fixed ASAP as I work from home and need internet
Use a Wi-Fi hotspot or via USB cable from the work mobile as your Plan B.
Check for known faults in your street. Try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
If there is no fault reported, you will need to be the one to call it in :
VM Customer Services are on 0345 454 1111
Use a Wi-Fi hotspot or via USB cable from the work mobile as your Plan B.
100%. Anyone who is WFH should have a backup plan. There are no SLA's with VM's residential contracts.
Forum TeamHi Rr231,
Thanks for your post and welcome to our community.
We're so sorry to hear you're experiencing a service issue so soon after joining us.
Have you been able to book an engineer visit since posting?
Please pop back to us when you can.
