Forum Discussion

Itshim's avatar
Itshim
On our wavelength
2 years ago

360 b0x - keeps crashing

360 box keeps crashing 4 times this week . how long before I need to report it

 

 

 

[MOD EDIT: Subject title changed for clarity]

  • Ah brilliant! 😁 

    Thanks for letting me know Itshim. 

    Of course if anything does start to go awry let us know, but for now I hope you have a lovely weekend coming up!

    Thanks,

    Megan_L

  • Itshim's avatar
    Itshim
    On our wavelength

    Agent useless went again this morning. Do they even understand no signal

     

     

     no sgnal;

    e

    • Natalie_L's avatar
      Natalie_L
      Forum Team (Retired)

      Hello Itshim, 

      Thank you for reaching out to us here on the community.

      We are very sorry to hear you are experiencing and issue with your 360 box. 

      Can you please expand on what happens when it crashes? Do you have an error message at all?

      Can you also please check that all cables leading to and from the equipment are secure and without damage?

      Thanks, 

       

      • Itshim's avatar
        Itshim
        On our wavelength

        Sorry its a V6 I am easily confused !! Any way have finally got a tec coming out . What happens is it goes off . ie as if I have turned the power off. does this now 7 times since last Sunday. Have found that if I just leave it alone it comes back as if nothing has happen. Reboot ( switch off at mains has the same effect) also brings it back .

    • Megan_L's avatar
      Megan_L
      Forum Team

      Ah brilliant! 😁 

      Thanks for letting me know Itshim. 

      Of course if anything does start to go awry let us know, but for now I hope you have a lovely weekend coming up!

      Thanks,

      Megan_L

      • Itshim's avatar
        Itshim
        On our wavelength

        Crashed 7 times since is was "fixed" awaiting on call centre YET again

  • Itshim's avatar
    Itshim
    On our wavelength

    told that fault is at there end and yet again (3rd time) that is sorted we will see