davebriggs63
2 years agoTuning in
Box keeps crashing with error code CS2002 (Fault reported - F010987379)
My virgin TV box keeps randomly crashing. Screen goes black for around 10 seconds, then error message CS2002 then box shuts down for 30-60 seconds before restarting..... very annoying and seems to happen 7 or 8 times a day.
Anybody else having this issue? I'm thinking the box is faulty after an update?
[MOD EDIT: added fault ticket ref]
Hi and thanks for making us aware of this issue. It has been reported and a fault ticket has been raised under F010987379. We're sorry for any inconvenience caused and thanks for your patience whilst we work on the fix.
edit - Please see sticky here for updates