speed

26 Topics

Can I change mid contract
Hello, This is probably common but I can't find my answer. We're on our second round of M125, currently at £35. The M350 is currently advertised for £27. Can I snag this deal even if I pay the exit fee? If there's one. I see it as if I still save overall more per month compared to the exit fee, it's a win
HanAndCal
3 months ago Place Speed
510Views
0likes
10Comments
sudden decline in Mbps being reported by speedtest using Chrome
I routinely check and record my speeds to keep an eye on what I pay for vs what I get... on average I'd say I'm around the 900Mbps mark and happy with that on a 1GB subscription. Have done this for years. ethernet connected, third party router, VM Hub 5 in modem mode But since the turn of the year it fell off the cliff....way down 😕 Initially I opened a VMchat and said my connection speed was looking slow and they said "we can see an issue with your router we'll arrange an engineer" ...the date set was the same day I had also got info they were doing works in my area midnight-3am. I also wasn't convinced the VMagent realised the Hub5 was in modem mode. However after coming off the VMchat I ran the speedtest in an alternate browser and got a VERY different result, so cancelled the engineer. Nearly double! Chrome was around the 370/98 Mbps mark, Safari 782/100 Mbps. Same computer, same ethernet connecting, two different browsers. ....to throw a huge spanner in my investigation I was on a Win11 ethernet computer in another room and Chrome gave me a result of 209/856 (yes - upload was massive compared to download 😳). But I digress. Digging a little, I'm down the rabbit hole of turning off extensions in Chrome, clearing cache, fresh profile yadda yadda but no dice. If I use Chrome I'm seeing a HUGE decline in the reported speeds Anyone else?
moof
3 months ago Place Speed
325Views
0likes
5Comments
Pods!
Can someone please help me to order a pod. I have run the connect app which has confirmed that the speed is very low and that a pod would help. That’s it, nothing more, just an eternal loop going from one help page to another! Utterly frustrating.
Bjor
4 months ago Place Speed
813Views
0likes
2Comments
Random drops in speed continue after engineer visit
Hi, Everyone I Have joined VM in summer 2024. I had a engineer visit a week or so ago due to constant slow speed actually VM emailed me saying something isn't right and they would require an engineer to come, he did mention the cable outside has been slightly damage and nothing much more in depth but he did manage to "tidy up". However since the past few days constantly around 7-9pm there is that random lag long lieutenancy when doing speed test and hardy going up to 30-40 mbps , during the day it is a stable good 130mpbs speed. It's a HUB 3 btw. Any ideas what to do its annoying it bugs out even when you try watching Netflix during that period
Ivanov90
4 months ago Place Speed
645Views
0likes
11Comments
Upgrade through app not showing
Hello, I've upgraded my speed through the app. I have received an email confirmation. But no date to confirm when the change will take place. Could it be clarified as to what's actually happening?
Shaba2023
5 months ago Place Networking and WiFi
361Views
0likes
1Comment
Re: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.
McTabish
5 months ago Place Speed
17KViews
1like
66Comments
Bad WiFi but normal download speed
Hello, I’m having a very frustrating issue. I live in a 2 up, 2 down with one other person and have M350 fibre Upon running speed tests, I am mostly getting about 370mbps, however my internet is dreadful. If we are both scrolling on our phones it is incredible slow and when working from home I need to use an ethernet to get a decent connection. we have had a technician out twice but they have been unable to find any issues. It’s honestly dreadful. Surely 350mbps is enough to handle 2 people. also, WM Connect is unable to find my hub, no matter how may times I go through the set up or reset the hub. I don’t know what to do and unable to find any answers plesse can someone help with some form of solution.
Hbwmcgregor
6 months ago Place Networking and WiFi
324Views
0likes
2Comments
Not getting 200mbps
We pay for 200mbps download and we aren't getting it. Also the ping is unreasonably high for what it ought to be. I ran a wired speed test directly to the Super Hub 3 and this was the outcome: See below status from the SH3. Anything out of kilter here? Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 203000000 2.7 40 256 qam 9 2 139000000 5 40 256 qam 1 3 147000000 5.5 40 256 qam 2 4 155000000 5.5 40 256 qam 3 5 163000000 4.6 40 256 qam 4 6 171000000 4.8 40 256 qam 5 7 179000000 3.9 40 256 qam 6 8 187000000 3.9 40 256 qam 7 9 195000000 3.2 40 256 qam 8 10 211000000 2.7 40 256 qam 10 11 219000000 2.5 40 256 qam 11 12 227000000 2.5 40 256 qam 12 13 235000000 2.7 40 256 qam 13 14 243000000 2.5 40 256 qam 14 15 251000000 3 40 256 qam 15 16 259000000 3 40 256 qam 16 17 267000000 3.7 40 256 qam 17 18 275000000 3.7 40 256 qam 18 19 283000000 4.4 40 256 qam 19 20 291000000 4.5 40 256 qam 20 21 299000000 5.5 40 256 qam 21 22 307000000 5.8 40 256 qam 22 23 315000000 5 40 256 qam 23 24 323000000 4.5 40 256 qam 24 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 107 0 2 Locked 40.3 43 0 3 Locked 40.3 20 0 4 Locked 40.3 28 0 5 Locked 40.3 17 0 6 Locked 40.9 30 0 7 Locked 40.9 11 0 8 Locked 40.3 16 0 9 Locked 40.3 26 0 10 Locked 40.3 38 0 11 Locked 40.3 42 0 12 Locked 40.3 38 0 13 Locked 40.9 33 0 14 Locked 40.3 38 0 15 Locked 40.3 35 0 16 Locked 40.3 31 0 17 Locked 40.3 40 0 18 Locked 40.3 30 0 19 Locked 40.3 39 0 20 Locked 40.3 30 0 21 Locked 40.3 44 0 22 Locked 40.3 37 0 23 Locked 40.3 39 0 24 Locked 40.3 57 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49599970 43 5120 64 qam 1 2 36600049 43.3 5120 64 qam 3 3 43100000 43.3 5120 64 qam 2 4 30100000 43.3 5120 64 qam 4 5 23600000 43 5120 64 qam 5 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 2 0 2 ATDMA 0 0 4 0 3 ATDMA 0 0 1 0 4 ATDMA 0 0 2 0 5 ATDMA 0 0 1 0 General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-bbt057-b.cm Primary Downstream Service Flow SFID 107910 Max Traffic Rate 143750047 Max Traffic Burst 42600 Min Traffic Rate 0 Network Log Time Priority Description 10/03/2024 12:13:16 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 09/03/2024 11:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 09/03/2024 01:38:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/03/2024 23:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/03/2024 18:15:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 02/03/2024 11:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 28/02/2024 01:27:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 27/02/2024 23:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/02/2024 18:34:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 24/02/2024 11:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/02/2024 02:58:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/02/2024 17:35:54 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/02/2024 14:32:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 13/02/2024 21:04:25 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 09/02/2024 16:13:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 08/02/2024 23:46:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 06/02/2024 04:06:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/02/2024 11:46:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 02/02/2024 02:23:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/02/2024 23:46:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Solved
andy1027
6 months ago Place QuickStart, set up and connections
852Views
0likes
4Comments
Regular drops in speed and repeated router reboots
I've been having issues with my broadband speed for about a week now. I'm on Gig1 full fibe, with a Hub 4 router, and regularly get 950-985 Mbps download and about 100 Mbps upload. On 5 Sept, I began to notice that webpages were loading incredibly slow, and performed a speed test. The download speed had dropped to 12.88 Mbps, but the upload speed was 104.80 Mbps. I turned the router off, and unplugged it for a few minutes, then plugged it back in. After a while I did another speed test and it was 945.93 and 104.88 Mbps. I had the same problem yesterday, 10 Sept, with speeds of 0.91 Mbps and 102.43 Mbps. Again, after cycling the router, speeds were 945.98 and 104.89 Mbps. The same problem then hit today, so bad that I couldn't even get speed test page to load. I tried to access the Internet through the Hub 4 router on both desktop (via Ethernet), and on mobile (via WiFi). Both encountered same issue. I finally got the speed test to work on my mobile, which registered 0.10 Mbps download. I then tried logging into my account through the My Virgin Media app. When I tried to move on from the email login page I got a "Sorry, something's gone wrong" page, with the error code: FSB50. I was able to login to the router (192.168.0.1) and ran the Network Diagnostic Tool, but all this said was that "Your home network has a few problems", without giving further details. I've had to access My Virgin Media account through mobile data. I ran through a Service status check and received an error for broadband, with an "Intermittent signal in your area" message. After repeating the same routine (cycling the router), the problem was fixed - to a point. unfortunately, I'm getting 1/2 my download speed, at 437.49 Mbps, while the upload speed is consistent at 104.84 Mbps. Is it the signal itself, or the Hub 4 router? I can't be expected to repeatedly cycle the router if this is going to be a regular occurrence.
Solved
Jon-J
7 months ago Place Networking and WiFi
953Views
0likes
11Comments
Speed still not fixed
Engineer visited my home weeks ago and confirmed the box in the street had an issue and that a team would be out to look at it within 2 weeks. Safe to say this has not happened and I still only getting half the speed I am paying for and know the speed it is capable of. Could anyone help get a team out to deal with it?
Raffo
8 months ago Place Networking and WiFi
274Views
0likes
2Comments