Hi All,
Just had a problem with my Hub fixed and now have a Hub 5 all working.
Engineer said I wasn't getting full 1gb internet speeds but it should improve.
I've just checked and I'm getting around 200 this morning, got about 330 yesterday evening.
What could be the cause? Any ideas on how to fix?
Duplicate post below as I have two threads on internet and TV forum sections. I want to insure it's picked up and posting that it's duplicated to help readers and VM responses.
Please see below second issue I have.
Just checked the contract that was sent and it says TNT removed.
I agree I should have seen this on the contract sent after agreeing, but I made a decision before this information was clear, I didn't feel the need to check when I was given the impression I would be on the same package.
When discussing a new contract I asked for a new price as I am paying much more than friends on the same deal. The new price was better (although still not as low as friends) so I accepted. At no point in the discussion was it made clear what was being removed.
The issue here is I made a financial decision without all the facts being made clear, I wasn't comparing like for like as I had thought. I was led to believe I was paying the new price for the same package, it's what was omitted from the conversation that's the issue.
This is the second time I have felt misled. Please review my deal, a suitable solution would be to add TNT sports as this is what I expected from the conversation.
I've posted elsewhere that I have got 200 download speeds this morning when I'm paying for 1gb internet broadband.
As you can imagine I am an unhappy customer and hope you will fix these 2 issues as this service is very expensive.
Run the FULL tests on this website and post the results please. http://www.samknows.com/realspeed.
Great link thanks, never seen that before. Not sure how to post the screen shot but it says 1100 download at router and 300 at phone.
So I imagine the issue is with the phone?
The other point is my son is using ethernet cable and getting around 300, or he was last night. Is this a different issue? Chances are it's improved today, I'll ask him to check later.
I was thrown as the engineer also said it was running low, but he did say it can improve over 48 hours.
Okay, the Hub is gettting the full speed, so that points to the phone as a suspect. Is the phone using 5G? What model of phone is it?
As for the PC, check the cable and if possible replace with a "known good" Cat 5e or Cat 6. If it's a Windows PC, run the Samknows test in "Safe Mode with Networking Support"
The Samknows client is built into the Hub's firmware btw, so is the goto for VM testing. I believe it's part of the Cisco Company.
Brilliant thanks.
I've done some more checks on my wife's iPhone, mine is a cheap android.
She gets 700 in the lounge with the router, upstairs not far away from the router it drops to 200!!
We have a booster on the landing.
The house is traditional but has a steel beam running through, not sure if this could affect the signal strength
In these posts about internet speed there is often a huge misconception that the VM Hub is holding back the speed and this is repeatedly seen in the language "my device is only getting xxx Mbps"
Usually the truth is quite the opposite and the problems is "your device is only drawing 200 say Mbps". Which mobile phone does not work more than perfectly at these speeds, it is a lot more than you might average on GSM data on a train.
Another significant matter that affects the speed on home network is the choice of home network, and this is regular omitted in these posts. For example use of VM Pods aka Wi-Fi Repeaters may extend coverage in the home, but the cost of crossing a VM Pod etc is a 50% loss in bandwidth.
Similarly Powerline Extenders ( we have 4 ) a brilliant convenience item that can deliver stable connections to a Printer / Scanner or a Sky Q etc, but depending on the version they may not be speed daemons and posting speed test results without mentioning PLAs ( or VM Pods ) are involved is like grumbling about the 0-60 MPH time of your SUV and omitting to mention the loaded horse box trailer that is in tow.
Thanks, I've learned a lot from these posts.
My son bought expensive ethernet cable extenders and cable due to this so hopefully he gets good connection times today.
Didn't know pods halved the connection speed, I feel there are dead spots in my house, the pods helps this but may slow down speed. However everything seems to work ok, just his gaming Xbox is 'slow' in comparison.
Yes and it is halving of the available input speed to the VM Pod, not a halving of the full speed at the VM Hub. So for a VM Pod at some distance from the VM Hub, the available WI-Fi speed at that position might be say 150Mb/s, on the repeated side of the VM Pod expect 75Mb/s or less.
VM Pods & Repeaters look like a plug and play solution, dead easy to use, but dead easy to have a poor outcome if the placement and layout of your home does suit.
Regarding network cables, I'd expect CAT 6a to be plenty and perhaps avoid shielded cables except for the XGS-PON VM Hub 5x 10Gbps metal network socket which can ground the shield.
People expect too much by wifi and VM doing wifi and speed package is like they expect the speed by wifi. But I read you know better now of the limitations.
I can't say this often enough: wired trumps wireless every time. Pods do not halve the connection speed if backhauled properly by connecting them with Ethernet cables to the hub. The black pods are better than the earlier white ones as they each have two Ethernet ports.
My punt is for every 100 VM Pods plugged in stand-alone as Wi-Fi Repeaters, there is less than 1 VM Pod installed on the end of a network cable operating as a Wireless Access Point.
The thing lacking is setting the users expectations with Wifi, hence the 30Mb guarantee. This should be brought more to the fore. A lot of users order 1Gb and are bitterly disappointed when the Wifi is not running at 1Gb ...
I long long time ago I thought PLA were cool till I see how easy you can wire tap them.
Yep, and your signal is likely being sent to every third house in your street, the ones on the same phase as you.
Wire tap?
The key concern was out of they box they often came with a default password and if you and someone very local had the same type they could interconnect.
But like everything RTFM and apply a strong random password to your own PLAs
and the problem melts away.
I can understand the attraction of PLA’s as they are very convenient. Given the choice of WiFi or PLA, I’d take PLA. However a proper wired infrastructure beats both hands down, especially if you can get a fibre backbone in the mix …. ;-)
