We pay for 200mbps download and we aren't getting it. Also the ping is unreasonably high for what it ought to be. I ran a wired speed test directly to the Super Hub 3 and this was the outcome:See below status from the SH3. Anything out of kilter here? Downstream bonded channelsChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID12030000002.740256 qam92139000000540256 qam131470000005.540256 qam241550000005.540256 qam351630000004.640256 qam461710000004.840256 qam571790000003.940256 qam681870000003.940256 qam791950000003.240256 qam8102110000002.740256 qam10112190000002.540256 qam11122270000002.540256 qam12132350000002.740256 qam13142430000002.540256 qam1415251000000340256 qam1516259000000340256 qam16172670000003.740256 qam17182750000003.740256 qam18192830000004.440256 qam19202910000004.540256 qam20212990000005.540256 qam21223070000005.840256 qam2223315000000540256 qam23243230000004.540256 qam24Downstream bonded channelsChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked40.310702Locked40.34303Locked40.32004Locked40.32805Locked40.31706Locked40.93007Locked40.91108Locked40.31609Locked40.326010Locked40.338011Locked40.342012Locked40.338013Locked40.933014Locked40.338015Locked40.335016Locked40.331017Locked40.340018Locked40.330019Locked40.339020Locked40.330021Locked40.344022Locked40.337023Locked40.339024Locked40.3570Upstream bonded channelsChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID14959997043512064 qam123660004943.3512064 qam334310000043.3512064 qam243010000043.3512064 qam452360000043512064 qam5Upstream bonded channelsChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1ATDMA00202ATDMA00403ATDMA00104ATDMA00205ATDMA0010General ConfigurationNetwork accessAllowedMaximum Number of CPEs1Baseline PrivacyEnabledDOCSIS ModeDocsis30Config filecmreg-vmdg505-bbt057-b.cmPrimary Downstream Service FlowSFID107910Max Traffic Rate143750047Max Traffic Burst42600Min Traffic Rate0Network LogTimePriorityDescription10/03/2024 12:13:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/03/2024 11:45:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/03/2024 01:38:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/03/2024 23:45:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/03/2024 18:15:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/03/2024 11:45:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/02/2024 01:27:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/02/2024 23:45:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/02/2024 18:34:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/02/2024 11:45:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;22/02/2024 02:58:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/02/2024 17:35:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/02/2024 14:32:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;13/02/2024 21:04:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/02/2024 16:13:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/02/2024 23:46:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;06/02/2024 04:06:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/02/2024 11:46:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/02/2024 02:23:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/02/2024 23:46:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

143750047 is the down stream profile for the M125 service with advertised speeds of 132 / 20 Mb/s

andy1027

Up to speed

2 years ago

Solved

Not getting 200mbps

We pay for 200mbps download and we aren't getting it. Also the ping is unreasonably high for what it ought to be.

I ran a wired speed test directly to the Super Hub 3 and this was the outcome:

See below status from the SH3. Anything out of kilter here?

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	203000000	2.7	40	256 qam	9
2	139000000	5	40	256 qam	1
3	147000000	5.5	40	256 qam	2
4	155000000	5.5	40	256 qam	3
5	163000000	4.6	40	256 qam	4
6	171000000	4.8	40	256 qam	5
7	179000000	3.9	40	256 qam	6
8	187000000	3.9	40	256 qam	7
9	195000000	3.2	40	256 qam	8
10	211000000	2.7	40	256 qam	10
11	219000000	2.5	40	256 qam	11
12	227000000	2.5	40	256 qam	12
13	235000000	2.7	40	256 qam	13
14	243000000	2.5	40	256 qam	14
15	251000000	3	40	256 qam	15
16	259000000	3	40	256 qam	16
17	267000000	3.7	40	256 qam	17
18	275000000	3.7	40	256 qam	18
19	283000000	4.4	40	256 qam	19
20	291000000	4.5	40	256 qam	20
21	299000000	5.5	40	256 qam	21
22	307000000	5.8	40	256 qam	22
23	315000000	5	40	256 qam	23
24	323000000	4.5	40	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	107	0
2	Locked	40.3	43	0
3	Locked	40.3	20	0
4	Locked	40.3	28	0
5	Locked	40.3	17	0
6	Locked	40.9	30	0
7	Locked	40.9	11	0
8	Locked	40.3	16	0
9	Locked	40.3	26	0
10	Locked	40.3	38	0
11	Locked	40.3	42	0
12	Locked	40.3	38	0
13	Locked	40.9	33	0
14	Locked	40.3	38	0
15	Locked	40.3	35	0
16	Locked	40.3	31	0
17	Locked	40.3	40	0
18	Locked	40.3	30	0
19	Locked	40.3	39	0
20	Locked	40.3	30	0
21	Locked	40.3	44	0
22	Locked	40.3	37	0
23	Locked	40.3	39	0
24	Locked	40.3	57	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	49599970	43	5120	64 qam	1
2	36600049	43.3	5120	64 qam	3
3	43100000	43.3	5120	64 qam	2
4	30100000	43.3	5120	64 qam	4
5	23600000	43	5120	64 qam	5

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	2	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	2	0
5	ATDMA	0	0	1	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057-b.cm

Primary Downstream Service Flow

SFID	107910
Max Traffic Rate	143750047
Max Traffic Burst	42600
Min Traffic Rate	0

Network Log

Time	Priority	Description
10/03/2024 12:13:16	notice	LAN login Success;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
09/03/2024 11:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
09/03/2024 01:38:50	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
05/03/2024 23:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
04/03/2024 18:15:36	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
02/03/2024 11:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
28/02/2024 01:27:31	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
27/02/2024 23:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 18:34:35	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
24/02/2024 11:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
22/02/2024 02:58:55	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
21/02/2024 17:35:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
21/02/2024 14:32:22	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
13/02/2024 21:04:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
09/02/2024 16:13:23	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
08/02/2024 23:46:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
06/02/2024 04:06:32	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
05/02/2024 11:46:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
02/02/2024 02:23:38	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
01/02/2024 23:46:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;

speed

Client62
2 years ago
143750047 is the down stream profile for the M125 service with advertised speeds of 132 / 20 Mb/s

Forum Discussion

Not getting 200mbps

4 Replies

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