Not getting 200mbps
We pay for 200mbps download and we aren't getting it. Also the ping is unreasonably high for what it ought to be.
I ran a wired speed test directly to the Super Hub 3 and this was the outcome:
See below status from the SH3. Anything out of kilter here?
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 2.7 | 40 | 256 qam | 9 |
2 | 139000000 | 5 | 40 | 256 qam | 1 |
3 | 147000000 | 5.5 | 40 | 256 qam | 2 |
4 | 155000000 | 5.5 | 40 | 256 qam | 3 |
5 | 163000000 | 4.6 | 40 | 256 qam | 4 |
6 | 171000000 | 4.8 | 40 | 256 qam | 5 |
7 | 179000000 | 3.9 | 40 | 256 qam | 6 |
8 | 187000000 | 3.9 | 40 | 256 qam | 7 |
9 | 195000000 | 3.2 | 40 | 256 qam | 8 |
10 | 211000000 | 2.7 | 40 | 256 qam | 10 |
11 | 219000000 | 2.5 | 40 | 256 qam | 11 |
12 | 227000000 | 2.5 | 40 | 256 qam | 12 |
13 | 235000000 | 2.7 | 40 | 256 qam | 13 |
14 | 243000000 | 2.5 | 40 | 256 qam | 14 |
15 | 251000000 | 3 | 40 | 256 qam | 15 |
16 | 259000000 | 3 | 40 | 256 qam | 16 |
17 | 267000000 | 3.7 | 40 | 256 qam | 17 |
18 | 275000000 | 3.7 | 40 | 256 qam | 18 |
19 | 283000000 | 4.4 | 40 | 256 qam | 19 |
20 | 291000000 | 4.5 | 40 | 256 qam | 20 |
21 | 299000000 | 5.5 | 40 | 256 qam | 21 |
22 | 307000000 | 5.8 | 40 | 256 qam | 22 |
23 | 315000000 | 5 | 40 | 256 qam | 23 |
24 | 323000000 | 4.5 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 107 | 0 |
2 | Locked | 40.3 | 43 | 0 |
3 | Locked | 40.3 | 20 | 0 |
4 | Locked | 40.3 | 28 | 0 |
5 | Locked | 40.3 | 17 | 0 |
6 | Locked | 40.9 | 30 | 0 |
7 | Locked | 40.9 | 11 | 0 |
8 | Locked | 40.3 | 16 | 0 |
9 | Locked | 40.3 | 26 | 0 |
10 | Locked | 40.3 | 38 | 0 |
11 | Locked | 40.3 | 42 | 0 |
12 | Locked | 40.3 | 38 | 0 |
13 | Locked | 40.9 | 33 | 0 |
14 | Locked | 40.3 | 38 | 0 |
15 | Locked | 40.3 | 35 | 0 |
16 | Locked | 40.3 | 31 | 0 |
17 | Locked | 40.3 | 40 | 0 |
18 | Locked | 40.3 | 30 | 0 |
19 | Locked | 40.3 | 39 | 0 |
20 | Locked | 40.3 | 30 | 0 |
21 | Locked | 40.3 | 44 | 0 |
22 | Locked | 40.3 | 37 | 0 |
23 | Locked | 40.3 | 39 | 0 |
24 | Locked | 40.3 | 57 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 49599970 | 43 | 5120 | 64 qam | 1 |
2 | 36600049 | 43.3 | 5120 | 64 qam | 3 |
3 | 43100000 | 43.3 | 5120 | 64 qam | 2 |
4 | 30100000 | 43.3 | 5120 | 64 qam | 4 |
5 | 23600000 | 43 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 4 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057-b.cm |
Primary Downstream Service Flow
SFID | 107910 |
Max Traffic Rate | 143750047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Network Log
Time | Priority | Description |
10/03/2024 12:13:16 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/03/2024 11:45:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/03/2024 01:38:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/03/2024 23:45:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/03/2024 18:15:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/03/2024 11:45:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2024 01:27:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2024 23:45:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2024 18:34:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/02/2024 11:45:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/02/2024 02:58:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/02/2024 17:35:54 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/02/2024 14:32:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/02/2024 21:04:25 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/02/2024 16:13:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2024 23:46:13 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/02/2024 04:06:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/02/2024 11:46:13 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2024 02:23:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/02/2024 23:46:13 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
143750047 is the down stream profile for the M125 service with advertised speeds of 132 / 20 Mb/s