Forum Discussion

Daynig's avatar
Daynig
Joining in
5 hours ago

Can't get TNT sports

I asked for TNT Sports to be added to my package on Tuesday (14/10).

I received confirmation by chat and the next day got a new contract (pdf) with it showing. I also got a confirmation email.

The trouble is, it's still greyed out on my TV listing and also not accessible vi Virgin TV Go.

On the TV, I get the error TS2/1/10-0-100164/302/400.

I have disconnected and reconnected my streaming 'puck' with no joy.

I've tried going via chat on the app, but I can't get anywhere near a problem like mine and can't seem to get to connect to a real person.

Can anyone help please?

Nigel

7 Replies

  • Richardr1's avatar
    Richardr1
    Fibre optic
    5 hours ago

    Which TV package are you on, e.g. Mega TV, Flex or an older package?

  • Daynig's avatar
    Daynig
    Joining in
    4 hours ago

    I thought it was Flex (and I'm sure that showed in my control panel once) but now all I see is Mega.

    • Richardr1's avatar
      Richardr1
      Fibre optic
      3 hours ago

      Can you see your previous contract [i.e. before you tried to make this change]? This will be on a recent bill if you haven't still got the contract. Have they changed your contract from Flex to Mega TV, has it got a new contract length, and is it the same price excluding TNT Sports?

      • Daynig's avatar
        Daynig
        Joining in
        3 hours ago

        Hmm, it's my imagination I think. The original contract (in May) says Mega.

  • Daynig's avatar
    Daynig
    Joining in
    3 hours ago

    So much for me watchi9ng the rugby this afternoon then...

  • Daynig's avatar
    Daynig
    Joining in
    2 hours ago

    I had TNT sports originally and swapped it out for Sky sports. Now I've just switched back. Should be easy and straightforward - but this Virgin I guess... 😒

  • japitts's avatar
    japitts
    Very Insightful Person
    2 hours ago

    I wouldn't be at all surprised if this change means a complete re-package of your TV bundle - especially if you're getting any discounts on the standard price.

    Re-packages done by phone are usually active immediately and before you even terminate the call - it's only the online & webform-based changes that take the additional time.