Ethernet Connection Speeds Hub 5X
Hi, I just switched from Sky to Virgin for faster speeds, as Sky capped us at 52mbps. Virgin just installed fibre (1132mbps), and while WiFi (on Virgin router) near the router is solid (around 800mbps), wired ethernet and mesh performance is disappointing with speeds sub 200mbps generally. Powerline connections are only hitting 20mbps (used to be 45mbps with Sky, so at least expect that as I realise powerlines aren't the best), UniFi mesh gets 120mbps, and even direct Ethernet into the Hub only gives 80mbps. All cables are CAT5e at a minimum, but I also bought some CAT8 cables to try and same result. Tried everything I can think of, modem mode with a Archer AR400 (similar speed of 80mbps), router reset, even swapped the Hub as engineer visited and agreed something’s off. Same results with the new 5X as well. Not sure what else to try other than maybe a different Hub model? Seems to be a few topics on the subject, but no one ever has an answer and the community boards tend to get closed off with no true answer. Hopefully someone can help. Thanks in advance!Booster pod
I have spent weeks trying to get a pod sent out, soooo many phonecalls, complaints and let downs. I finally got ONE sent out today, I've got a black pod, from what I've read it's the same as the white one but it has a power lead instead of being a plug-in pod. Why have I been sent a wired pod?? I would prefer a wireless plug-in pod, and 3 of them as I am entitled to them on the 1Gig package. I have black spots in my home, all recorded on the connect app. No way are we getting over 1000mbps in our home, and that's what I'm paying for. Since being with Virgin I don't think I've ever been so stressed!