slow speed to hub5
Hi All hopefully someone can help or advise on this issue that I have been experiencing since September 2024 i upgraded to the 1Gig package from my previous 350meg in Feb of 2024 along with this they also upgraded the hub from the hub3 to the hub5. Initially it was all fine for a while the hub was receiving the 1Gig speed coming into the home according to samknows/realspeed checker - then from September 2024 onwards the hub itself is not receiving anywhere near to that sort of speed. please see screenshot below - did this check while writing this post. i always get around 200 average coming into the hub5 for whatever reason. Virgin Media engineers have been out to my home on several occasions since this issue has started - i have had 6 visits so far till date and they still cant fix this speed issue. throughout these visits they have re-pulled the cabling with brand new cable on the outside, they also replaced the cabling internally with new cable, they have also checked the cabinet on several occasions, also have replaced the cable box on the inside of the home, and have also replaced the hub5 once so far BUT the issue still exists... still not getting the 1Gig speed... i am frankly fed up with this i feel like i should be entitled to some sort of compensation as the agreed speed is not being delivered to the hub itself thus is a breach of contract. during my time on the 350meg package on the hub3 i never had this sort of issue - always received the full speed coming into the hub - this has only been happening since upgrading to 1Gig if anyone else on this community forum has experience similar issues like this please can you assist in advising what can be done or how to resolve this issue, thanks!!Persistent "Unstable Connection" Message with Hub 5 and 1Gig Broadband
I have 1Gig broadband installed at home with a Hub 5 and generally get great speeds. However, every time I run a speed test using the Ookla Speedtest app, before the test begins, I see a yellow circle with a message indicating that my internet connection may be unstable. This issue has persisted for months. Previously, the indicator was green, and everything worked perfectly. The impact of this "unstable" connection is significant: Teams and Zoom calls are frequently unstable. My iPhone cannot back up to iCloud due to "network quality issues." My Windows 11 laptop reports that the network is unstable. Interestingly, when I use my phone and laptop at friends' or family members' homes, they work flawlessly, and speed tests at these locations show no issues. Virgin Media has already taken several steps to address this: Replaced the Hub three times. Swapped internal cabling in the house. Replaced the cabling from the cabinet to my house. Unfortunately, the problem persists, and I am convinced the issue lies somewhere in the network itself. Despite repeated attempts to resolve this with Virgin Media, I am no closer to a solution. Has anyone else experienced a similar issue and, if so, found a fix? Any advice or guidance would be greatly appreciated. Thank you!Volt Benefits Not Yet Received.
We are on a 500mb package, it was installed just over 2 weeks ago. During purchase and installation we were told our O2 volt benefits will boost our speed to 1 gig. I was told to allow 14 days. 14 days have now elapsed and I am still on 500mb, my volt benefits are active on my O2 account, but any virgin media section returns errors. Could someone look into this for me and fix this? ThanksYour Internet is Too fast (LTT Video), dont waste your money
I've been with Virgin Media's 1 Gig service for 18 months. I spent a lot of money on a Wi-Fi 6 XT8 setup specifically to get 1 Gb speeds over Wi-Fi, but when the renewal came through, the price hike made me reconsider. So, I had my partner sign up for their 350 Mb service(it was cheaper than my renewal). Honestly, apart from the occasional large Steam download, I haven't noticed any difference in performance. We also switched to Sky Stream, which offers 4K and Dolby Atmos, which is is so much better than virgin360, thank you virgin media retention team Recently, I watched a Linus Tech Tips video about internet speeds, and after checking my own setup, I completely agree with Linus's findings. There's no way I'd sign up for Virgin's 1 Gb service again, unless they offer a symmetrical connection. feel free to go and watch linus tech tips video "your internet is to fast" and make you own mind upVirgin Hub 5 won't work in Modem Mode
Hi everyone - I need your help before I lose my sanity. Upgraded from M500 to 1Gig broadband with Virgin when I recontracted a couple of weeks ago. I previous had a Hub 3, running in modem mode with my own Linksys mesh wifi hardware. All worked perfectly. Received the Hub 5 as part of the 1Gig upgrade. swapped that out OK, put it into modem mode, and that too worked just fine with the Linksys hardware. Yesterday I tried to replace the Linksys hardware with a new trio of Tenda MX15 Pro mesh units, and hit no end of problems. Disconneded the master node of the Linksys setup from the Hub 5 and connected the master node of the Tenda. It refused to flat out to communicate with the Virgin hub in modem mode (I was connected to port 1 on the Virgin Hub, and Port 1 on the Tenda, so definitely the right Ethernet ports). Switched back to the Linksys, wouldn't connect to that either now. Rebooted, no different, reset and reestablished modem mode, still won't work. Even dusted off my old TP-Link wired business router, refuses to talk to that either (and that was also used with the Hub 3 without issue). I've reset the Virgin hub again, and am currently running it in router mode, and daisychaining the Tenda Mesh off of it as a secondary network (not ideal, and my wireless Sky Q boxes don't like it like that, they want a more direct connection. It's the only way I can get any of my wireless hardware (or indeed the wired router) to get an IP address and a connection from the Virgin hub. I remember back in my Blueyonder days, that the Motorola cable modem needed to be manually disconnected from the MAC address of the network device (computer, router etc) it was attached to before you could connect it to something new. Could it be that? If so, how on earth do you do it. Blueyonder used to have a web site for it I believe, but no sign of an equivalent these days and nothing on the Virgin Hub to do it. Does anyone have any idea what might be the issue and how to resolve it please? ThanksVM 1GIG TPLink Router - Broadband goes down daily
Hi all, I have VM 1GIG Broadband package in modem mode using an Omada TP-Link Router and LAN, AP’s etc. Roughly on a daily basis the broadband goes down, there’s no distinct pattern and it occurs most days. Outage can last from 60seconds to 5minutes. I have switched the HUB5 back into Router mode to enable monitoring/testing and I do get some dropped packets, is the amount acceptable? (see TBB graph). Also, could someone please help me with he HUB5 router logs? I don’t really know what I should be looking for - does it look ok? Thank you.. savvy 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 7.9 40 QAM 256 25 2 147000000 7.5 39 QAM 256 2 3 155000000 7.6 39 QAM 256 3 4 163000000 7.4 39 QAM 256 4 5 171000000 7.3 39 QAM 256 5 6 179000000 7.2 39 QAM 256 6 7 187000000 7.2 39 QAM 256 7 8 195000000 7.4 39 QAM 256 8 9 203000000 7.3 39 QAM 256 9 10 211000000 7.5 39 QAM 256 10 11 219000000 7.6 39 QAM 256 11 12 227000000 7.4 39 QAM 256 12 13 235000000 7.6 39 QAM 256 13 14 243000000 7.4 40 QAM 256 14 15 251000000 7.4 40 QAM 256 15 16 259000000 7.4 40 QAM 256 16 17 267000000 7.4 40 QAM 256 17 18 275000000 7.5 40 QAM 256 18 19 283000000 7.6 40 QAM 256 19 20 291000000 7.7 40 QAM 256 20 21 299000000 7.7 40 QAM 256 21 22 307000000 7.6 40 QAM 256 22 23 315000000 7.6 40 QAM 256 23 24 323000000 7.7 40 QAM 256 24 25 339000000 8.2 40 QAM 256 26 26 347000000 8.3 41 QAM 256 27 27 355000000 8.1 41 QAM 256 28 28 363000000 7.9 40 QAM 256 29 29 371000000 7.9 40 QAM 256 30 30 379000000 7.9 40 QAM 256 31 31 387000000 7.8 40 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40 0 0 2 Locked 39 0 0 3 Locked 39 0 0 4 Locked 39 0 0 5 Locked 39 0 0 6 Locked 39 0 0 7 Locked 39 0 0 8 Locked 39 0 0 9 Locked 39 0 0 10 Locked 39 0 0 11 Locked 39 0 0 12 Locked 39 0 0 13 Locked 39 0 0 14 Locked 40 0 0 15 Locked 40 0 0 16 Locked 40 0 0 17 Locked 40 0 0 18 Locked 40 0 0 19 Locked 40 0 0 20 Locked 40 0 0 21 Locked 40 0 0 22 Locked 40 0 0 23 Locked 40 1 0 24 Locked 40 1 0 25 Locked 40 0 0 26 Locked 41 0 0 27 Locked 41 0 0 28 Locked 40 0 0 29 Locked 40 0 0 30 Locked 40 0 0 31 Locked 40 1 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 43 4.9 373338355 0 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 44 5120 QAM 32 7 1 43100000 43.8 5120 QAM 32 8 2 36600000 44 5120 QAM 32 9 3 30100000 43.8 5120 QAM 32 10 4 23600000 43.5 5120 QAM 32 11 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 39.0 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 0 0WiFi down after upgrading
Hi lads, I recently upgraded and recontracted from 500mb to 1Gig. I was told I would be sent a new modem but there would no disruption to my service. I've been without wifi all day and have yet to receive the new modem. I rang customer service today and was told my wifi should be working that I should try and hold the reset button on the back of the modem and the call was ended. As it's now out of business hours and I still have no connection, does anyone have any suggestions on how to resolve this? CheersBooster pod
I have spent weeks trying to get a pod sent out, soooo many phonecalls, complaints and let downs. I finally got ONE sent out today, I've got a black pod, from what I've read it's the same as the white one but it has a power lead instead of being a plug-in pod. Why have I been sent a wired pod?? I would prefer a wireless plug-in pod, and 3 of them as I am entitled to them on the 1Gig package. I have black spots in my home, all recorded on the connect app. No way are we getting over 1000mbps in our home, and that's what I'm paying for. Since being with Virgin I don't think I've ever been so stressed!
