Hi, new to this and not sure how to set up a new topic.
I had some work done on my house and the VM cable crossing front of house is untidy! It is very low hanging in part going to the neighbour and sticking out of gutter on another part.
Can I discuss remedial action with somebody please?
Forum TeamHello Kierane,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your wiring at the moment.
I'd be happy to take a further look into this for you however first would you be able to provide a picture of the cabling, so that we can ensure this is passed to the correct team to resolve.
Kind Regards,
Steven_L
Hi Steven,
Missed your reply at first but 2 photos below.
I can send by email with my details....
Is this your cable coming from a box on your neighbour's house?
Yes
Forum TeamApologies, you feel this way Kierane.
We do not have any access to any persons you've spoken with previously.
We can see that you mention you have spoken with a team previously that has raised the request already to investigate this further. We wouldn't be able to raise multiple requests.
You mention you have been emailed by a 'Katie'. Have they contacted you regarding the cabling request that was already raised? It sounds like this is already being investigated for you, and if so, then as we say, we wouldn't be able to raise multiple requests on the same issue.
Should you have direct contact with Katie, and they have emailed you on this issue, please do reach out to them. These things do take time, as you are not a Virgin Media customer, the team may need to reach out to gain access permissions from the Virgin Media customer this cable is servicing.
No - I have not spoken with anybody from Virgin Media!! You don't give a number for a non-customer to call....... Any number i ring needs an account number.
I had an email from "no-reply..." signed Katie (no telephone number) who replied (and I repeat):
"I have raised a case on a general area account to have this cable tidied up. This case will be forwarded to our technician team, and they will contact you directly regarding this. This process can take up to 30days. Your case ID is 11666235, please keep hold of this as you may need it in the future. "
I think waiting for up to 30 days isn't good enough when you are looking for goodwill from somebody like me who has 2 unnecessary ugly cables crossing my property. One is unused for many years and now hanging detached beside by house - the other is used by YOUR customers probably.
Also, you do not need to hear from Customers that this cable is servicing but if you want, I can cut the cable and maybe then you can deal them......
Please tell me how I can give you 7 days notice of my intention to remove an interference that has been bothering me for 3 weeks - I am only resorting to this forum because I had very limited other methods of communication.
Hi Kierane,
Saw this thread and it's something I have a bit of experience with. I used to work for Consumer Direct, a consumer advice line, and from what I remember, companies like VM aren't actually obligated to make installations visually appealing, only to make them safe. Looking at the photo you showed us, I think you could make an argument that the cable is too long, and could droop over time to a lower height were it would become a hazard, and as such VM should come out and neaten it up. Quick disclaimer, it's been a while since I did that job, so I could be miss remembering or relevant legislation may have changed since, so the best advice I can give is to speak to someone like the Citizens Advice Bureau to double check.
