New order, no confirmation email

Yesterday I made an order regarding broadband and while I received an information email, it was not the confirmation email.

Therefore, I don't have access to the account number and I can't fully unlock my account and I have no confirmation email about my purchase. Therefore, I don't know if the order is processing or not.

I tried contacting the chat but it's a useless robot/AI and the webpage to make a form gives me a blank space. I have also checked the junk/spam folder and nothing.

I had Virgin in my previous apartment and had no issues with the broadband, but what a way to start the new contract, seriously.

Please help me with this.

 

[Mod - title edited for clarity]