Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Hub 5x

Just had my new installation installed yesterday after nearly 7 week wait with a problem with the outside installation,  I have a 1gb package,   I am not happy with the Hub 5x as it has not got modem mode, with spending £600+ on a New Asus router ove...

Slow Internet on Firefox, Edge & Chrome

So after a week or so of having my service activated in my new place the internet speed is slow. Loading websites is equally as slow. Firefox, Chrome and Edge. I'm unsure if its to do with my actual service, a fault or a router problem.Downstream bon...

Internet (Access denied) - WiFi Hub 3

Hi! My broadband died today out of nowhere and is no longer reconnecting. I’ve followed all VM instructions to reset the router and retry cables with no success. On the Hub 3.0 status overview, Wireless is on, but it says Internet (Access denied) and...

Haatenmi by Joining in
  • 5 replies
  • 0 kudos

New Address/New Hub 4

Hi All,I have moved from my 2 bed house to a 2 bed ground floor flat with a Warden. A nice engineer called in last week to fit my Router up to the cable. He did a Good job. Alas, he tried 2x Hub 5 routers that refused to connect. He then fitted the H...

Dennis8 by On our wavelength
  • 5 replies
  • 0 kudos

Appalling customer service

Virgin Media is supposed to be a top broadband provider but all I can say is I’ve never experienced such inconsistent Wifi signal and terrible customer service.Firstly, it takes at least an hour to get through to any form of customer service agent, w...

Resolved! Hub 5 ethernet ports not working

I just got Virgin installed on Saturday 9th March and WiFi is great however...I have a smart meter on my boiler that requires an internet connection to my thermostat to be controlled using an app on my phone, in order to send this signal I have an IT...

Failing to connect to ATAS server

Whenever I try to connect to ATAS (trading platform) I get the following errors:Unable to check for updates, the server file failed to load.Error trying to save file: Error downloading "http//"...

caileus by Joining in
  • 4 replies
  • 0 kudos

WiFi pod not connecting

Hi . I have now received 2 new black wifi6 pods and replaced 2 white ones . Waiting on the 3rd black one. Both black pods connected for about a week but tonight , all pods are down and flashing white. Reset hub5 and reset pods but all black pods and ...