UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
We have switched to virgin m125 on a hub 3 after having sky. We seem to have 2 issues, these being weak / no signal upstairs and possibly interference from pretty much every device in the house- no signal in the kitchen if oven or hob are on, no sig...
Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available.My Hub 4 is pulsing white and occasionally flashing blue and red. I have been through all the help guides - checked conn...
Hello!I got Virgin Media this month. I was given I believe a Hub 3 device. Everything was perfectly up until about 4 or so days ago when the connection startes dropping out constantly, almost every hour.It’s not just the actual internet connection - ...
Hello. My virgin connect app cannot find my hub 5. I have switched it off several times to reset it and it will still not find it. I also get bad pixalisation when watching TV, I have tried resetting the TV 360 box and it still does it. Any suggestio...
Hi folks,I ordered a router that was scheduled to arrive at my new address on Saturday 27th May 2023 for a Gig1 Fibre Broadband & Weekend Chatter package, but has not arrived yet. I have only received the order confirmation (with reference number) a...
do i need to apply for a optics fibre cable installation after receiving the modem and router ?
When I had my Virgin installed the router wasn't new as it was only wrapped in a bubble wrap and tapet with brown tape. The installer said it was a return but nothing to worry about.I had few issues with signal dropping, low coverage ect. I was given...
Recieved my Hub 3 this afternoon and have a solid green WiFi light and a flashing green light at the base, is there anything I can do apart from what is usually suggested or will I have to contact support?Thanks for any help.
Hi virgin Again im not convinced the upstream channels are not working right saw all channels drop to 32 QAM and come on to check today loads of t3 errors and again to noise has hit the downstream to when this happened.and last night on the pc intern...
Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage.https://www.thinkbroadband.com/broadband/monitoring/quality/share/962e86bcbae26c2d0847af9cc514025c7e230c0b Time ...
