Broadband issues - Hub 3

[T3nshipb]

Hi All;

I am on M350 fibre and have the Hub 3.0 which is in Modem Mode and I have an ASUS RT-AX82U Wi-Fi 6 gaming router acting as my Wi-Fi / cable router for all household appliances.  This works great although was still having bouts of slow / intermittent drops in internet at times.  I am a gamer and have no issues with cable or Wi-Fi gaming until recently.  I play Day-Z and when on the server loading screen it absolutely kills the internet, dropping a speed test to 1.15Mbps down and a few Mbps up (until I stop server refreshes). It settles when I join an actual game. This is the only game doing this?

Anyway, on looking at the Hub 3.0 I am getting these errors on the log:

No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I have also noted when doing a trace-rt in CMD it drops the 3rd, 5th route (hits my router immediately, then the Hub and dies when out, re-establishes and then drops around 7 or 8th trace-rt path.

I have noted, also mainly in DayZ I have lag and dropped connections for moments.  I am wondering if my router or the line is faulty?  I quite regularly have to restart the Hub 3.0.

I don't understand why this specific issue with this game as it was fine for years.  I am sure its probably something they have updated however with the sporadic issues with connection throughout the house (solid Wi-Fi connections) I am wondering if router / line?  I carried out speed tests with the server loader in DayZ and in Task Manager it only showed 0.1 Mbps usage however I couldn't even run a speed test 80% of the time (when I could Edge showed the speed rate) - very strange.

I removed the Forward Path Equaliser from back of router to test and things have improved - Jitter varies from 0.6 to 10, however mostly around 0.6 - 3.6 with this device removed. Router still has the errors. I have never liked the Hub 3.0.  Should I request a new router or engineer to check line? I have just asked for an upgrade to 500Mbps fibre through my account upgrades.

[Tudor]

Ignore the tracert problem, it’s just routers not processing ICMP datagrams. Please post full set of stats as per: 

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

[Catson]

Are you somewhere near Notts or Lincoln?

There are problems with VM since yesterday. And not only for me.

Intermittent connection.

Dropping for few secs few times a minute.

 

[Client62]

We can only expect a Public DNS to always respond to nslookup

Try this, the packet loss test is intended for the purpose : https://speed.cloudflare.com/

[Adduxi]

Why if your circuit is so poor are you upgrading to a higher speed? You really need to get it sorted first.  Get a BQM up and running soonest. www.thinkbroadband.com/ping

[T3nshipb]

Hi there, I will get this posted on Friday when I return home. Thanks for your reply

[T3nshipb]

Hi there,

No I’m up in Scotland 

[T3nshipb]

Hi there,

I guessnim clutching at straws lol. What is a BQM?

Thanks

[Zach_R]

Hi @T3nshipb,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having a little bit of trouble with your broadband connection recently. Are these ongoing today? If so, are you able to provide the hub stats and also a live BQM as requested as that'll show your connection quality in real-time for us?

To answer your other question, a BQM is essentially a graph that displays your connection quality and can help to identify certain issues. You'll find more information on what they do, display, and how to set one up here.

Keep us posted.

Thanks,
 

[T3nshipb]

Hi There

Please find below the Virgin Hub 3.0 network logs:

5/12/2023 15:02:57	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2023 14:55:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2023 09:19:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2023 15:33:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:36:0	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2023 01:13:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2023 21:19:31	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2023 07:00:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2023 23:32:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2023 22:32:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2023 21:33:22	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2023 20:08:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2023 17:01:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2023 06:06:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2023 01:48:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2023 18:06:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2023 09:32:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2023 15:26:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2023 14:05:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2023 07:46:27	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;