Hub 3 issue?
I have just upgraded to an M250 package.
I have the hub set to modem mode.
I have a permanent red light on the hub, very poor download speeds, 25 mps consistently using the virgin speed checker with a wired connection and my firewall turned off.
I have disconnected the eero mesh system that I bought because the virgin wifi was so poor. The TV is on a wired connection and seems to be coping but sometimes slow to connect.
I checked to the speed because sometimes my internet connection seems to freeze; since upgrading it has now dropped to 25mps when it should be 250 according to Virgin's own speed checker.
Could there be issues with the hub 3? If so, how do I get it changed?
Any suggestions much appreciated.
For logs see this link
I am no expert (someone else should comment) but they dont look too bad to me (see link) - a few sporadic T3's are normal. We need to see the full picture and a BQM to prove it isnt just wifi related - do this...
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Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two postsAlso, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality