HUb 3 issues
My Hub 3 that ive had for many years seems to be showing signs that its coming to the end of its useful life. Some devices lose connection randomly, it often loses connection to the WiFi pod i have (which is not good as that is what my home cctv connects to) the power light at the front is constantly red. According to the website this is due to overheating but the hub is not enclosed in any way, When i have spoken to VM in the past they do thier online checks and cant see an issue so im reluctant to call them again as last time we were going round in circles for weeks until they eventually agreed to send an engineer who swapped the hub for another one. Now this one is showing the same behaviours as the previous hub. I have tried to use the connect app to halp with my diagnosis but it cant find the hub, but i dint think tht has ever worked since i got the last hub, Can anyone offer any other advice before i just call it quits and go to another broadband provider?
Hi. The hub 5 is working as expected.
Before I received it I managed to get the Hub 3 connected to the VM Connect app.
I changed the name of the router from what I had changed it to back to the original name that it came with (on the underside of the router). After that the app connected without issue. Perhaps bear this in mind when anyone else complains they are unable to connect via the app.