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Nickate3's avatar
Nickate3
On our wavelength
26 days ago
Solved

Accessing Hub 3

My Hub 3 has suddenly become insecure. We run a Deco Mesh system round the house which is secure but the actual Hub is not. I have tried rebooting and also a factory reset but nothing works. I either get a black screen by typing 192.168.0.1 , or “Safari Can’t Open the Page” by typing 192.168.100.1. 

There are so many conflicting and highly confusing comments to wade through, but I just want to access the admin page and work out why we are suddenly insecure. I can access the internet through the Hub but it keeps disappearing from the WiFi list when trying to find it. I’m totally frazzled!!!

Do we need a new Hub? The 3 seems very old now. 

  • Resolved! Hub 3 knackered. Hub 5 installed and all secure. No way of telling how long we’ve been insecure but the locks are securely fastened and we’re happy. 
    Thank you to all who tried to help.