Downgrading from Hub5x to Hub5

[Steve1211]

Hi,
I had 1 gig virgin fibre installed using the Hub5x and everything works great, or so i thought. The problem is that i want to use my own Asus router and unlike the Hub 3,4,5 there is no Modem Mode on the Hub5x. I spoke to support and they said we can swap it no worries, when i spoke to the person support told me i needed to speak to and they said no problem an engineer can call next week and upgrade the router to a 5x from a hub5... after explaining yet again i wanted to go from a 5x to a 5 an actual downgrade and would need an engineer to change the fibre connection to a coaxial one i was told that she couldn't do that and a manager would call me in the next 2 days. As the installation was yesterday the 16th i am in 2 minds to just cancel and go elsewhere or wait and see if i can get a hub 5.
Has anyone else changed from the Hub5x to a Hub5 or could recommend a company whos Hub you can pass through.
Thanks
Steve

[goslow · Accepted solution]

You need the Hub 5x for a XGS-PON connection.

[carl_pearce]

Yep, stuck with the Hub 5x and no modem mode.

[Martyn]

hub5 wouldn't work with your internet, it's a different technology, just turn off wifi/DCHP and keep the VM as a ONT.

THere are ways to bypass the hub, but it's not cheap, £100+ adaptor + a router with sfp etc etc

[Cardiffman282]

Keep your 14 day cooling off period foremost in mind here. 

[Tudor]

"THere are ways to bypass the hub, but it's not cheap, £100+ adaptor + a router with sfp etc etc"
You cannot bypass the Hub5x, you cannot just plug the fibre into a router with an SPF slot.

[Steve1211]

So if i had chosen M250 or M350 i would still of got the Hub5x ?

[carl_pearce]

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@Steve1211 wrote:

So if i had chosen M250 or M350 i would still of got the Hub5x ?

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Being in a XGS-PON (FTTP) area yes.

[Steve1211]

Thanks carl, so if i went with Plusnet thats a coaxial connection

[Cardiffman282]

Steve see https://www.plus.net/help/broadband/broadband-package-guide/  under "How do different types of broadband connect to my home?"