Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
This is getting ridiculous - Broadband going out
My broadband has been going out regularly for the past 4 weeks now, every day at some point things are refusing to load. I check the service status and, what do you know "there is a broadband issue in your area". How much longer am I supposed to tole...
Resolved! Hub 5 Corrected error rate
Recently had new Hub 5 sent. Tried to avoid changing from old hub but VM insisted when I renewed contract.This one reboots sometimes around 2am which is annoying. It is in modem mode.Checked the logs, and noted that in downstream status, Corrected ...
Resolved! Connecting 360 TV over home LAN to router in modem mode
Hey everyone,I’ve got a slightly more complicated home network than most - for several reasons including WFH network resiliance.I’m using a Teltonika RUTX08 router as the gateway to two Internet connections, one with Virgin and one with Grain. The se...
Constant packet loss
 ive got constant packet loss on the line graphics and high ping.. really struggling with competitive gaming here.. any help with the line?
Often getting just 40-80mb on M500 package?
Can someone please help? I think this is the correct BQM link... https://www.thinkbroadband.com/broadband/monitoring/quality/share/f91a260d7b48cf8f3a45e470aad4c64580abfe98 I've connected to and manually set the 2.4Ghz channel to 6 instead of 1 which ...
Twitch.tv is not working properly for me using Virgin
I'm in the PR6 region and twitch streams keep freezing and the chat is intermittent. I have no other problems with any other website. I've talked to people who use twitch and the website is working fine. In fact if I connect my laptop to a mobile hot...
wifi connectivity
good day i live in an apartment where almost 20 people stays so we have this wifi connection which is 2ghz/5ghz that once i got home from work i got connected during midnight then once i turn off my wifi button or i switch to another connection or le...
Resolved! Hub 4 Settings unresponsive - white screen
This seems to be a common problem with the Hub 4Start with 60 second reset - hub boots up. At this point I can log in to the admin portal and make adjustments. Then leave it for about 24 hours and try to log in again. Accepts the password and then ju...
HFC to XGS-PON
The new FTTP cabs are getting installed my area. my contract is up for renewal on 2nd of January 2005. Can you change from HFC to XGS-PON during your contract?Unsure is that is possible or go with Openreach with G-PON.
Zoom/Teams freezing every 15 mins
I can see this has been happening to others sometimes and resulted in an engineer visit.Other usage is ok. I’ve tried restarting modem and trying to pull some packet data but VM connect can’t locate modem even when I’m right next to it and all my dev...
