Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 52 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Unable to disable SSID Broadcasting on Hub 3

I am my Unable to disable SSID Broadcasting on Hub 3 for 1st one yet I can disable for the 2nd one why is so hard to do these things on vm I have and tried all the tips on here but still can’t turn it of. Can any one plz help

Sid72 by Joining in
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  • 0 kudos

Wi-fi booster not sent/received

Hi - posting here as I have given up on speaking to the VM contact centre...I have had a Wi-Fi booster added to my account (allegedly), the charge has been added but I haven't had any notice of the booster being despatched let alone received it. Not ...

bgr1978 by Joining in
  • 2 replies
  • 0 kudos

Waiting for Broadband Upgrade Activation

Hey,So I am just wondering, how long does VM usually take in upgrading the speeds of broadband? I placed my order on Friday, with an estimated activation date of Wednesday (today) and I’ve received no information beyond an order reference as to when ...

JackFWH by Joining in
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  • 0 kudos

Long standing intermittent connectivity issue

I have been suffering with intermittent internet connectivity for several months (if not years). Often the service checker cannot spot an issue, so getting any help has been tricky.When the connection is intermittent, it also coincides with high pack...

I have ordered a VM router and it has not arrived.

Hi folks,I ordered a router that was scheduled to arrive at my new address on Saturday 27th May 2023 for a Gig1 Fibre Broadband & Weekend Chatter package, but has not arrived yet.  I have only received the order confirmation (with reference number) a...

bedwed by Joining in
  • 1 replies
  • 0 kudos

Hub 4 flashing red, blue and white!

Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available.My Hub 4 is pulsing white and occasionally flashing blue and red.  I have been through all the help guides - checked conn...

Debkr21 by Joining in
  • 0 replies
  • 0 kudos

Resolved! App

Hello. My virgin connect app cannot find my hub 5. I have switched it off several times to reset it and it will still not find it. I also get bad pixalisation when watching TV, I have tried resetting the TV 360 box and it still does it. Any suggestio...

Resolved! Hub 4 keeps resetting wi fi defaults

Moved to 1G broadband a month ago and got a Hub 4.After getting it all working I changed the default wi fi SSID and password as all the devices we have are set up to use the wi fi logon details we had on the previous router.But in the last month the ...

guilbert by On our wavelength
  • 156 replies
  • 1 kudos

Packet loss, slow speeds, dropping connection

For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. I am on the 500MB package.The virgin service-status page reliably shows "there are no faults in the area", however if I ca...

stom by Tuning in
  • 20 replies
  • 0 kudos