Hi,
I’ve been experiencing “network problem” errors in Valorant despite stable ping and high speeds. I ran PingPlotter to Riot’s EU server (IP: 104.160.141.3) and noticed:
This seems like a routing issue on Virgin’s side. Can this be escalated or checked?
Happy to share logs or screenshots.
Thanks!
Forum TeamHi neryan
Welcome to our forums, and thank you for your post. Sorry to hear you have been having network issues while gaming. We can understand the frustration caused, and we want to best help. Just to confirm, do you get these issues only with a specific game? Is this on a wired or wireless device? Also, how long has this issue been ongoing?
No, seems to be an unstable network via ethernet.
I contact Virgin Media directly via the complaints form and informed them of my investigation to get a ridicilous letter saying they found no fault within the network or with my equipment, so I rang up.
Because my Hub3 was 8 years old, they sent out a replacement next day however have had none stop bother with it in Modem mode where the Hub3 likes to drop connection, even after activation.
Horrible 18 hours of constant battling however as of 10:13am, it seems stable, but not holding my breath,
Forum TeamOur apologies for the poor service after the hub was replaced. It's good to hear that it became stable on Wednesday morning for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
