Errors, could a VM have a look please.

The lower frequency channels are too low in level, and the upper frequency channels have too many errors. This is slightly unusual as the two effects usually go together.

You could check that the coax connections are all tight, but this will probably need a technician to fix it. 

They're now showing a broadband issue in my area...

Status

Outage Identified and Raised

Estimated fix time

7 July at 08:07.

Details

You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.

Updates

We'll send you email updates on this issue.

Out of interest I just rebooted it and it's getting worse. Not sure it will keep working for another 5 days. I first reported it to phone support a week ago and the could find no fault.

3.0 Downstream channels

Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    170000000    -6.5    30    QAM 256    5
2    178000000    -6.3    31    QAM 256    6
3    186000000    -6    31    QAM 256    7
4    194000000    -5.4    32    QAM 256    8
5    202000000    -5.3    32    QAM 256    9
6    210000000    -5    32    QAM 256    10
7    218000000    -4.5    33    QAM 256    11
8    226000000    -4.3    33    QAM 256    12
9    234000000    -4.1    33    QAM 256    13
10    242000000    -3.8    34    QAM 256    14
11    250000000    -3.7    34    QAM 256    15
12    258000000    -3.7    34    QAM 256    16
13    266000000    -3.3    34    QAM 256    17
14    274000000    -2.9    35    QAM 256    18
15    282000000    -2.9    35    QAM 256    19
16    290000000    -2.7    35    QAM 256    20
17    298000000    -2.4    35    QAM 256    21
18    306000000    -2.5    35    QAM 256    22
19    314000000    -2.6    35    QAM 256    23
20    322000000    -2.3    35    QAM 256    24
21    330000000    -2.2    35    QAM 256    25
22    338000000    -2.2    36    QAM 256    26
23    346000000    -1.9    36    QAM 256    27
24    354000000    -1.8    36    QAM 256    28
25    362000000    -2    37    QAM 256    29
26    370000000    -1.7    37    QAM 256    30
27    378000000    -1.3    37    QAM 256    31
28    386000000    -1.4    37    QAM 256    32
29    394000000    -1.4    37    QAM 256    33
30    402000000    -1    37    QAM 256    34
31    410000000    -1.1    37    QAM 256    35
32    418000000    -1.2    37    QAM 256    36
3.0 Downstream channels

Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    30    561723    0
2    Locked    31    376541    0
3    Locked    31    182227    0
4    Locked    32    51681    0
5    Locked    32    10926    0
6    Locked    32    3363    0
7    Locked    33    1015    0
8    Locked    33    493    0
9    Locked    33    126    0
10    Locked    34    40    0
11    Locked    34    25    0
12    Locked    34    7    0
13    Locked    34    5    0
14    Locked    35    3    0
15    Locked    35    0    0
16    Locked    35    1    0
17    Locked    35    0    0
18    Locked    35    0    0
19    Locked    35    0    0
20    Locked    35    0    0
21    Locked    35    0    0
22    Locked    36    0    0
23    Locked    36    0    0
24    Locked    36    0    0
25    Locked    37    0    0
26    Locked    37    0    0
27    Locked    37    0    0
28    Locked    37    0    0
29    Locked    37    0    0
30    Locked    37    0    0
31    Locked    37    0    0
32    Locked    37    0    0
3.1 Downstream channels

Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
159    94    4K    1840    QAM 4096    1108
3.1 Downstream channels

Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
159    Locked    41    0.6    3556664    0

The completion date keeps moving. They're now saying they hope to fix it by 10th July at 10:07 AM.

Hello,

You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).

Fault Ref: F011891112

The latest update is: We have identified the problem and an engineer is on their way

We now expect to have this resolved by 2025-07-10T09:00:00

The Virgin Media Team

P.S. We don't pick up emails from this mailbox, so please don't reply to this email address.

Another 4 days to wait...

Hello,

You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).

Fault Ref: F011891112

The latest update is: We have identified the problem and an engineer is on their way

We now expect to have this resolved by 2025-07-14T11:00:00

The Virgin Media Team

P.S. We don't pick up emails from this mailbox, so please don't reply to this email address.

Last week was a nightmare, broadband off for a day and still not fixed, I had to factory reset to get it back in modem mode.

It's supposed to be fixed today... I won't hold my breath.

Now put back 'till the 21st 

On the 21st the fix was put back to the 24th and today (the 24th) it's been put back to the 30th. This has been going on for nearly a month. Could you please see if you can find out what the problem is as my patience is wearing thin.

3.0 Downstream channels

Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    170000000    -6.2    29    QAM 256    5
2    178000000    -5.9    30    QAM 256    6
3    186000000    -5.6    30    QAM 256    7
4    194000000    -4.9    31    QAM 256    8
5    202000000    -4.8    31    QAM 256    9
6    210000000    -4.4    32    QAM 256    10
7    218000000    -3.8    32    QAM 256    11
8    226000000    -3.5    32    QAM 256    12
9    234000000    -3.3    33    QAM 256    13
10    242000000    -2.9    33    QAM 256    14
11    250000000    -2.8    33    QAM 256    15
12    258000000    -2.7    34    QAM 256    16
13    266000000    -2.2    34    QAM 256    17
14    274000000    -1.8    34    QAM 256    18
15    282000000    -1.7    34    QAM 256    19
16    290000000    -1.5    34    QAM 256    20
17    298000000    -1.2    34    QAM 256    21
18    306000000    -1.2    35    QAM 256    22
19    314000000    -1.2    35    QAM 256    23
20    322000000    0.8    35    QAM 256    24
21    330000000    0.7    35    QAM 256    25
22    338000000    0.6    35    QAM 256    26
23    346000000    0.3    36    QAM 256    27
24    354000000    0.1    36    QAM 256    28
25    362000000    0.3    36    QAM 256    29
26    370000000    0.1    36    QAM 256    30
27    378000000    0.5    36    QAM 256    31
28    386000000    0.4    36    QAM 256    32
29    394000000    0.4    36    QAM 256    33
30    402000000    0.9    36    QAM 256    34
31    410000000    0.9    36    QAM 256    35
32    418000000    0.8    36    QAM 256    36
3.0 Downstream channels

Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    29    2993891179    6553
2    Locked    30    543706517    3440
3    Locked    30    2536832404    3900
4    Locked    31    867760062    2663
5    Locked    31    258668810    3323
6    Locked    32    103471840    2882
7    Locked    32    30775011    2385
8    Locked    32    12479511    2378
9    Locked    33    4211707    2495
10    Locked    33    1612369    2223
11    Locked    33    853202    1710
12    Locked    34    394474    1674
13    Locked    34    119675    1375
14    Locked    34    41512    1607
15    Locked    34    24248    1626
16    Locked    34    14296    1524
17    Locked    34    9859    1116
18    Locked    35    7346    1129
19    Locked    35    5987    1131
20    Locked    35    4705    1501
21    Locked    35    4314    1446
22    Locked    35    3667    1159
23    Locked    36    2706    902
24    Locked    36    2501    917
25    Locked    36    2717    934
26    Locked    36    2603    1022
27    Locked    36    2392    735
28    Locked    36    1999    376
29    Locked    36    1632    247
30    Locked    36    1637    299
31    Locked    36    1883    426
32    Locked    36    2092    452
3.1 Downstream channels

Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
159    94    4K    1840    QAM 4096    1108
3.1 Downstream channels

Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
159    Locked    41    3.6    1448427014    164