ContributionsMost RecentMost LikesSolutionsRe: External Junction Box exposed What's annoying is there's no follow up. It maybe something your customer service department might consider. I received a ref number on July 1st.... then nothing. So 20 days later I have to then contact you people to find out what the situation is. A simple "automated email" which can be automictically sent out when a job remains open after say 14 days just to let us irritating customers know, it's a job in hand and not forgotten about would do wonders for customer relations. I apologise that you as a forum are receiving the front my frustration, but in todays technology it's bizarre to me that the communication is as silent as tumbleweed rolling in the desert. Many Thanks Re: External Junction Box exposed Hmmm.. seems a bit ridiculous, but then that Virginmedia for you. You can see in the picture its obviously a trip hazard and I have neighbours who walk past multiple times a day. So maybe when someone trips and smashes their head open, it will be upgraded to a P1. Thanks for the acknowledgment. Re: External Junction Box exposed I don't know what P4 means... I'm assuming its a priority number. Does that mean every time a higher priority is reported they jump in front?.... Sounds like its never going to get sorted. Re: External Junction Box exposed Hello This issue is still outstanding. I have heard nothing since the 1st July when I was given the ref F011374352 in an email. Can you let me know if this is still in line to be repaired. Thank you Re: External Junction Box exposed Hello. Yes I've filled in the form from the @Client62 link and have had a a response from this email address NAM@Virginmedia.com with the ref F011374352 External Junction Box exposed Hello.. I noticed this morning my Junction box is non existent and the cables are exposed. It appears not to have affected the broadband currently. However it may on the future. Solved