Cannot set up hub
Hi, i’m a new customer to VM and received my wifi hub today. I’m renting and it seems previous tenant had a huewei wifi modem. I was trying to connect but cannot find my outlet to connect the cable to? Is this something I have to get installed or what do i have to do? Any help would be appreciated, thanksHub 5 Power Cable
Hi all, Can anyone let me know how to obtain a new power cable for Hub5? The current one seems to lose all power unless it's positioned in a very specific way... any knock it loses all power. Can i get one from Virgin or do i need to buy one? If i need to buy one can anyone let me know what I'm looking for/provide a link to one if that's allowed! Thanks CheltskiBlocked cables outside of house - cancelled appointment x3
Hi, My initial installation was scheduled for 17th December, this was cancelled by Virgin without any explanation. I have since also had two other appointments cancelled, the most recent being yesterday (31st Jan). Luckily the engineer (who has been the most helpful virgin employee I have spoken too) who conducted the pre-installation explained due to blocked cables outside the front of the property they would have to dig up my front driveway, however he did explain this is likely to cause damage to mine / neighbours property as things may not be the same after the cables were sorted. As I was not home and this was explained on the phone I couldn’t let this go ahead, as I have only just moved into the property and the drive is one of the very few things that need repairing! This has now led to Virgin again delaying an appointment pushing it back to February, however from what I understand is the same thing will occur in Feb. What is the best solution around this? Thanks, DanCable needs to be cut and relocated
Thank you for this reply. Do you know how I contact VM to have a phone/broadband cable coming into my flat re routed? Currently it’s coming in through a hole drilled into the sash window frame. The window is going to be replaced and the cable needs to be cut and brought in through the wall. This must be done before the window people can do their work. Many thanks in advanceError code CS2004
I don't know if this is a question so much as a rant. I recently received a TV 360 box as part of a new contract and I got round to installing it yesterday. The TV is on the other side of the room to the router so I connected via WiFi. I have no channels and am receiving the CS2004 error code. Having looked at the forum I can see it's because the coaxial cable needs to be connected but, if I am connecting via WiFi because the box is too far away from the router, it's also going to be too far away for the coaxial cable. It's either close enough for both or neither. The instruction manual really doesn't make this clear. So I have a box that is basically just useable for apps, which my smart TV gives me for free, unless I want to trail a coaxial cable across my living room. I assume there is no other solution to this. Thank youDamaged cable that runs through my driveway
Hi, the cable entry to my house goes through the middle of my driveway (about an inch underground). The cable was accidentally damaged whilst renovating the drive. Is it possible to fix and relocate the cable so it goes around the edge of the drive instead?
