Need replacement Coaxial cable for Superhub 5
I have resorted to coming to here because the phone line and online assistant have been stonewalling me for the past half hour. My coaxial cable is compromised and is no longer working and so I bought a new one that was recommended to fit into the hub, but that isn’t working either and is different to the one I was originally given by VM. I have been attempting to contact VM to get a replacement but as aforementioned have been getting stonewalled, if anyone could tell me how to get a replacement or the exact name of the coaxial cable that I would need to order that would be very much appreciated as I pay a decent amount for my WiFi, just for it to not work.
Broken Brown Box on House Exterior
Hi, Hoping forum staff can help. Tried 150 but stuck in the telephone tree as there's no actual customer service options just the automated thing. The recent storm has damaged the brown box on the outside of the house so I need to speak to someone about having an engineer come out and fix/replace. The box has been there 15 years now so probably gave up in the wind and rain it got battered with last night. Images below.Virgin fibre in house currently but when I signed up fibre cables were cut by 3rd party
Just don't understand why I wouldn't be using the current virgin media fibre cables that are already in the house? Signed up to 1gb fibre should I not just receive a new router and TV box and not need the fibre and cables done again considering they are already there?Entire road and adjoining roads....not us
Please help with more information Virgin Media. We had your team digging up the road this summer, they have gone down both sides, all the way down and off into all the adjoining roads....but for some reason have gone all down our side of the road, and then stopped just before our set of houses. They are over the road from us however. They ran a cable across the road to our side, and stopped about 4 houses down. Can you please find out for us the reason for this and whether we can do anything to get this fixed? I saw one of your engineers who said they normally don't dig up if ducting is available, however to can't be the case as you dug up the entire road and then have not come to us. I hope if you can help I can DM you my address. Thank you in advance for any information you can provideTidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKNew customer - install delay
I had the initial technician visit, and as the previous tenant had virgin media. There's a VM box on the inside wall. I was told the cable had been cut, and he couldn't complete my install that day. They sent an appointment for two weeks ahead, with the caveat that the cable has been mended or whatever they do. I was also told that it would be a few days! They also sent me an email saying there hadn't been VM in the property before, when there quite clearly has been. I think it's ridiculous having to wait all this time. I've had no email or phone call from the engineers as they said would happen, and I just don't see why it's all taking so long. After reading about some of the delays on here, I'm seriously considering cancelling and going back to sky. Totally fed up, and wish I'd never bothered with Virgin Media. [Mod - title edited for clarity]Moving house and getting an engineers assessment for connecting
Have had a discussion with the chat support team about having an engineer look at connecting a property we've purchased (but haven't moved in yet). Have been given an engineer reference, but have recieved emails telling me they're 'Sorry they can't connect us' within an hour of me talking to the chat support team. Are these automated emails that are sent out anyway? We were advised that they would start the cancellation process automatically and then re-instate it once we can get our new home connected (if it's possible), so just trying to get peace of mind as the other connection options in the area are pitifully slow.Perpetual Broadband Issues
I decided to switch to Virgin Media Broadband last year. They had just installed fibre in my area and came offering a great Black Friday deal. I took some time to think about it and went ahead. Unfortunately it’s something I’ve been regretting ever since. After a short time, my internet started to drop out at the same time every day. It would go off for around an hour or so. It became a predictable pattern, and so I decided to contact Virgin Media. A technician was sent out, they checked over everything, cleaned the cables and so on. Everything should be OK. It wasn’t OK, the problem was still happening. So, again, I got in contact with Virgin Media. Another engineer was sent out; this time they discovered that my neighbours connection was dropping at the same time as mine. The problem was somewhere further down the line and a separate team would have to look at it. Weeks go by and nothing happened, so I got in contact with Virgin Media again. At this point I was super frustrated because I couldn’t seem to get the agent to understand that I’d already had someone come out and that the problem was further down the line. They insisted on asking me basic questions about my set up and sending “strong signals” that should fix it. I decided to complain; after which they did send a team out to fix the problem. The fix lasted for a week or so before the connection started dropping again. I have since had three more engineers out. Cables replaced, cables cleaned. One of the engineers checked our neighbours connection again and found that theirs is still dropping out at the same time as mine. Another fault was found and supposedly fixed. Except the very next day, the same problem, my connection dropping predictably, multiple times a day. At this point I have no idea what to do. It’s affecting my work and my leisure time. I asked at what point I can be let out of my contract due to their inability to provide me with a stable connection. I was told that if the engineer thinks it’s unfixable they will put a note on my account. But they always think they've fixed it. Ahh dear. Honestly wish I’d never switched, it’s done nothing but add extra stress and frustration to my life. What do I do?
