Issues reconnecting after moving home
We've recently moved but unfortunately the cable service hasn't been connected. The contractor arrived at the property before we moved to install the cabling. We were assured this wouldn't happen but unfortunately, the wall box in the wrong location (under the level of the floorboards of the room the cabling will be fed into). Additionally, the cabling was laid in the soil just below the surface of the grass (which may be hit by the lawnmower) and the wall box wasn't secured. After a week or trying to speak to someone, I'm unsure what to do. I've communicated via the customer help lines (voice and web chat) and the engineer that has been out twice isn't the correct person to (re)connect the cabling. The engineer that has visited has tried to help but nothing has been actioned since. I've put in a complaint but this hasn't been answered yet.
Issue with initial install
Hi all, Just needed some help, I've had issues with my install and due to my job I cannot get an engineer out till the 6th of September as this is the earliest they can do where someone will be at home within working hours, sadly because I work at a school in a different city I wouldnt be home in their operational hours. But I want to enquire on here if there may perhaps be a simple fix. So effectively this is the only thing I can see that resembles a wall socket and it seems that the plug is damaged beyond use, but it also seems to be like the home hub connect is there anywhere or anyplace where I could get this replacement without waiting till the 6th for an engineer. Many thanks, AshVM Cable needs to be buried can someone help? (Not a VM customer)
I moved into my property in bristol, UK and have discovered virgin media cable above ground in my front garden exposed i know its VM as open reach came to bury it as we thought it was ours. However they have found it is not theirs. I'm not a VM customer but this needs sorting out as I cant do my gardening without fear of cutting it. I tried contacting VM directly through phone and got through to commercial support some how and they couldn't help.Moving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you MatthewHow to install virgin to bring into the house?
Hi I ordered a virgin media but I can’t use it as I need a wall socket. We just redecorated the house so worried the cable will be visiable? How they do it? From the house I will see the cable? I don’t mean from the wall socket to the hub. My question from the entry of the house to reaching the socket? Thank you.
