Forum Discussion

BigUnit's avatar
BigUnit
Just joined
21 hours ago

Extension Cable

Can I get a 15m extension cable to move my hub please?

I have very poor WiFi coverage upstairs so want to try repositioning the router before buying a 3rd party booster

5 Replies

  • I’ve just realised I am a VOLT customer. Can you send me the 3 WiFi pods please?

    I can’t see how you arrange these to be sent out using the VM website 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    The official route is to use the VM Connect App and scan your property.  When completed, the app should allow you to order the first Pod.   You can't get all three at once, only one at a time.

    If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.

    • BigUnit's avatar
      BigUnit
      Just joined

      I have tried the VM Connect App and that confirms a bedroom as a dead spot and strong signal in other areas. However this is not the case for all devices e.g. wife or daughter’s newer phones have “only one poxy bar” 😂

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        If there is a dead spot you should be able to get the fist VM Pod.  Note VM only guarantees a WiFi speed of 30  Mb.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    You cannot ‘boost’ you WiFi what ever VM say, you can only extend the range of WiFi.