Forum Discussion

wonkycables's avatar
wonkycables
Just joined
4 days ago

Rough price on moving a pavement cable?

Our fenceposts have never aligned with the boundary between our house and the neighbours.

It's not been a problem until now, but the neighbour is doing a different type of fence and insists we need the fencepost moving to the actual boundary line, which is very close to where this cable comes out of the ground.

The cable goes through the hole in the gravel board, into the neighbours yard (inside a green tube), so the only digging up needed would be the bit shown in the pic.

Has anyone got any idea how much it will cost to move this cable about 30cm in any direction? And roughly how long it took for the workmen to arrive?

I'm not a VM customer, never have been, but the neighbour is.

 

Cable
Connection
install

4 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    3 days ago

    You are unlikely to be able to engage VM if you are not a customer.

    How is this your problem if the cable is not your cable and runs over the neighbour's property?

    Does the cable provide the neighbour's VM service?

    Is the neighbour expecting you to deal with it because the cable is passing through your gravel board beneath the grey fence panel?

    • wonkycables's avatar
      wonkycables
      Just joined
      3 days ago

      The cable provides the neighbours service.

      It's kind of become my problem, because the neighbour has had fence installers working there all week, and they've come up with a convoluted solution of moving all the boundary fence posts.

      I initially thought the boundary was where the white fence post was, but it's actually where the dark grey fence post is (the boundary was initially where a hedge was, and the white fence posts were on our side of the hedge. It's all a bit messy, but looking at the houses it's clear the boundary should be where the dark grey fence post is).

      I'm hoping if I can say it'll cost less to move the VM cable than move 4 boundary fence posts, because moving the 4 fence posts will cause a bunch of other problems (our yards are different heights).

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        18 hours ago

        Hi wonkycables 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂

        We're sorry to hear about the problem you're having 😔

        Has your neighbour contacted us since your latest post to get it sorted out?

        Please pop back to us at your earliest convenience.

        Thank you for your support goslow 👍

        Regards,

        Daniel

  • goslow's avatar
    goslow
    Alessandro Volta
    3 days ago

    If the cable provides your neighbour's VM service it is better if you get the neighbour to get it moved.

    Communication with VM is generally poor at the best of times, even when you are a customer. As a non-customer you will struggle to engage with VM as you have no relationship with them (no account no., no means to bill the work etc.).

    Cabling work is routinely sub-contracted out and that it is a regular source of complaint on here due to long delays and poor project management which sometimes crop up when making changes.

    It used to be the case that it was routinely stated that VM customers would pay £25 for a non-fault call out (such as cabling changes) but I a saw a recent post on here that seemed to infer that was now for internal work only.

    A VM person should reply here within a few days to advise.