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CMort's avatar
CMort
Joining in
7 months ago
Solved

Moving a cable

Hi I am moving my tv to another room on the other side of the house. I spoke to my electrician and he said that virgin needs to move tv cable and box before I can proceed. Who can I contact to do this? 
thank you 

  • newapollo's avatar
    newapollo
    7 months ago

    Hi CMort 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 months ago

    Hi CMort 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi CMort 👋

    A warm welcome to our Community Forums and thanks for your post.

    We can most certainly arrange an engineer to come out and relocate your equipment but as newapollo has advised there is a £25 charge for this type of work.

    If you are happy to proceed on this basis, then please do respond to my PM 📩 and we can take it from there.

    Cheers!

    • Davidrleach's avatar
      Davidrleach
      Joining in
      5 months ago

      Hi, we also need the tv cable extending due to building works. Can you help?

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    7 months ago

    Thanks for your time via PM CMort 

    The visit has been arranged for you. 
    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this 👉 online or via the MyVM app by 4pm the day before the appointment.
    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
    Let us know how the visit goes! 🙂

  • extreemo's avatar
    extreemo
    Joining in
    3 months ago

    Hi,

    I'd like my cable moved please, can you book me an appointment please.

    Any day / time as I wfh.

    Regards

    Nick

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      3 months ago

      Hi extreemo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      In order to look into arranging this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

  • calderm's avatar
    calderm
    Joining in
    2 months ago

    I'm also looking to get the TV wall box moved. Could you arrange an appointment for me also please? 

    Regards

    Mike 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Mike, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      This is something we can certainly arrange for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Mike, 

      Thanks for sticking with me via private message. 

      I'm glad I was able to get everything sorted for you. 😊

      If you have any further issues, please pop back to us in the Community. 

      Take care,

  • Popoknotwise's avatar
    Popoknotwise
    Joining in
    2 days ago

    Hi, I’d like to arrange an engineer visit to move my upstairs tv cable please? 
    I tried calling via 150 and the suggestion above about pressing option 2 and then waiting to be connected but it just repeated the options and then disconnected. 
    There are a couple of other things that we would like doing at the same time if possible if I could discuss these with somebody please. 

    Thanks

    Colin

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 days ago

      Hi Popoknotwise,

      Thank you for your post and welcome to the community. 

      We can certainly look at discussing what you need and getting an engineer visit booked in. 

      I will private message you now to confirm your details. 

      ^Martin