I'd like to move my cable entry as the TV is on the other side of the room and the current cable is untidy as it passes alongside the fireplace. I've read on here that VM can do this based on a £25 callout. Hopefully an admin will spot this and post a link as I can't find anything on the VM website.
Yes thanks. All sorted now
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Hi Tudor. Thanks for this advice. Nobody from VM has got back to me via this forum so I’ve tried to call the phone number. As expected this just goes round in circles as there are no obvious phone menu options to choose and the ones I’ve tried tangentially keep taking me back to a useless AI bot. Maybe someone helpful at VM ( there used to be some!) will see this and try and post a link here?
Forum TeamHi troweir
Thanks for your post, welcome back to the Community Forums.
We'd be more than happy to arrange for someone to come and relocate your kit for you. You're correct in thinking there would be a one-off £25 charge for this visit 😊
I've popped you a private message so I can get this booked with you.
Hi 👋🏼
please can you help me with this same request?
Hi I also need this same request please can someone message me and help me sort this?
Hi. I’d like to move my cable entry point too. Can done one help me please
I don't know if this is right be I need to arrange someone to move my cable entry
I don't know if this is right but I need to arrange someone to move my cable entry
Hi there could someone get in touch as regards arranging an engineer to move my cable entry point. Moving TV tother side of the room
Thank you
Hi there, still awaiting someone getting in touch re moving cable entry. Does anyone have phone number to speak with someone bout this
Thank you
Forum TeamHi elisan,
Thanks for your post and welcome to our community.
I'll pop you a private message now to arrange the relocation for you 😊
Please look out for the envelope in the top right of the page and pop back to me when you can.
Hi I'd like to arrange movement of my cable into the house please.
Forum TeamHi Adrianulisse,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
This is something we can certainly arrange for you but in order to do that I'll need to confirm some information with you to pass security. You should be aware, there is a £25 charge for the visit.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Hi,
I would also like the cable relocating from our box at the front of the house.
Can someone please get back to me to arrange this
Thanks
Forum TeamHi RachelC76
Welcome to the Community Forums.
We can relocate/rewire internal equipment/cabling when requested. This is a chargeable request at £25. This would be any cabling from the small brown/grey box attached to the front wall of the home that goes into the home. Any cabling that is from the street to this box is a completely different request.
If you're looking to relocate/rewire the internal cabling and are happy to proceed, knowing of the £25 charge, then please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
