Forum Discussion

clevski7's avatar
clevski7
Settling in
19 days ago

Longer coaxial cable needed, can Virgin supply one?

I need to move my hub 3 router from behind the tv to try to improve the WiFi signal. Unfortunately this is where the engineer put it when it was installed but with a very short 1 metre cable from the wall box. I just need to move it about 3 metres away from where it is located now and raise it up on a shelf. 
I see that other people have asked this question before and have been helped by the moderators so I wonder, could a moderator reply to me here? Otherwise I will try calling customer services. Thanks. 

Cable

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    Yes, if you wait here a day or two a VM Mod should pick this up and discuss directly with you.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    14 days ago

    Hi Clevski7 👋 Welcome back to the community forum! 

    It looks like you posted about this before here 👉 https://community.virginmedia.com/discussions/Setup/longer-coaxial-cable-needed/5628430 and we did reply offering some support. We just need to establish if you are looking for a longer cable, or an appointment with an engineer to relocate the hub. 

    I will send you a PM to confirm a few account details - if you can please keep an eye on your inbox 📩 in the top right corner of the page. 

    We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    14 days ago

    The installer should have known that putting the Hub behind the TV was just about the worst possible place. 

    Get the 3m coax from VM and mount it in an open location. 

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    11 days ago

    Hi All 👋 Just returning to this public thread to keep things updated. 

    Thanks to clevski7 for PMing with me 📩 - We were able to confirm the details needed to book in an appointment for hub relocation. Hope it all goes well! 🤞

    Just let us know if there's anything else you need following the appointment. Wishing you all the best! 🌞