Hello.. I noticed this morning my Junction box is non existent and the cables are exposed. It appears not to have affected the broadband currently. However it may on the future.
Report via the link below ...
https://www.virginmedia.com/help/reportingdamage
Report via the link below ...
https://www.virginmedia.com/help/reportingdamage
Everything looks good but the F connectors on the RG6 COAX need weather protection 👍
... as in a plastic bag tied upside down around the connectors before it rains and extremely well before VM do anything about it (imo).
yeah 😄 maybe use an old takeaway plastic tub with something amalgamation tape round the tub till its fixed. Just be careful of the loose wiring.... use a voltage detector pen minimum just to make sure the other cables aint still live 👍
Hello. Yes I've filled in the form from the @Client62 link and have had a a response from this email address NAM@Virginmedia.com with the ref F011374352
Hello
This issue is still outstanding. I have heard nothing since the 1st July when I was given the ref F011374352 in an email. Can you let me know if this is still in line to be repaired.
Thank you
It's a P4 which means it'll be dealt with when all the higher priority tickets have been closed.
What's annoying is there's no follow up. It maybe something your customer service department might consider. I received a ref number on July 1st.... then nothing. So 20 days later I have to then contact you people to find out what the situation is.
A simple "automated email" which can be automictically sent out when a job remains open after say 14 days just to let us irritating customers know, it's a job in hand and not forgotten about would do wonders for customer relations.
I apologise that you as a forum are receiving the front my frustration, but in todays technology it's bizarre to me that the communication is as silent as tumbleweed rolling in the desert.
Many Thanks
Hey nox808, thank you for reaching out and I am so sorry to hear this.
Let me send you a DM and we can take a look.
I don't know what P4 means... I'm assuming its a priority number. Does that mean every time a higher priority is reported they jump in front?.... Sounds like its never going to get sorted.
Yes - P4s usually get sorted but P1s, P2s jump in front. P3s too. Same everywhere that has a fault ticketing system.
Hmmm.. seems a bit ridiculous, but then that Virginmedia for you. You can see in the picture its obviously a trip hazard and I have neighbours who walk past multiple times a day. So maybe when someone trips and smashes their head open, it will be upgraded to a P1.
Thanks for the acknowledgment.
You might care to clean the backplate and part of the cable; put some Loctite on the backplate and cable, hold the two together for a couple of minutes and it'll stay in place for quite a while. As the barrel joint is exposed to the elements, you may care to protect that with a small plastic bag or cooking foil. Hope that helps.
