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gilfillan0248's avatar
gilfillan0248
Joining in
10 months ago
Solved

My external junction box got damaged. Can I have it replaced?

My external junction box got damaged in a storm. Part of a wall fell on it and knocked it off the wall. My broadband is still working but I need to replace the cover. Can I do this myself or does it need a technician to do it?

  • Tudor's avatar
    Tudor
    10 months ago

    Yes, will be replaced free by a technician. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    Yes, will be replaced free by a technician. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • gilfillan0248's avatar
    gilfillan0248
    Joining in
    10 months ago

    Have contacted Customer Services now and a Technician is coming to replace the box. Thank you for your help.

     

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 months ago

    Hey gilfillan0248, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I can see you've spoke to a member of the team since this post, did they manage to help at all?