Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Wifi strength issues

My WIFI pretty much only works in the lounge where the box is. I just complained and was told Virgin WIFI doesn't work on a different floor to the box. I live in a house and I was told that good service was guaranteed in all rooms not just the ones o...

Problem with internet drops and errors on Hub 5

Hi I am seeing errors more frequently on my HUB5 - I rebooted 2 days ago and errors and timeouts are incrementing pretty quickly within one hour  . My internet connection went down completely a few minutes ago and has been unstable for the past few w...

Diagnose my issued

 What's going on? Regular drop outs since moving to VM 3 months ago.. two call outs.. technicians cannot fix it! Issues with Internet on both Ethernet and wifi Log outLanguageEnglishTürkFrançaisDeutschNederlandsRomanaItalianoPolskiMagyarČeštinaEspaño...

I need to speak to a person for disability help

I need to get reliable Wi-Fi in a disabled bedroom, the room can get Wi-Fi but it is unreliable or weak.  I need to speak to a real person to talk about what they can do re supplying extenders or pods, I've tried calling on 150 but there is no 'perso...

jojo90 by Joining in
  • 2 replies
  • 0 kudos

Had no internet for a week

Have had no internet since Sunday. Have had a visit from one engineer who then said the issue is with the cable to the house and so had to wait for someone else another day who said they need to repull cables through. They told me it would be done by...

Virgin Stream Box - Force to 5GHz network

Hi,I'm having buffering issues with my Virgin stream box, especially on TNT sports ultimate. Looking at the setting is connecting on the 2.4GHz range not 5GHz?Is there anyway to force the box onto 5GHz range? I have my virgin hub 4 in modem only mode...

Resolved! Router light amber/orange

Hey, I've recently become a Virgin broadband customer, the speeds are fantastic but the connection drops on a regular basis...I've reset, checked cables and also ran a test which brought up an intermittent fault.I've scoured the community and seen si...

MasonWRX by Tuning in
  • 15 replies
  • 0 kudos

Broadband Keeps dropping

So been a vm customer for ages, have 3 x v6 box’s, connections via unmanaged switch mostly ethernetabout 6 months ago started to get tv picture break up and the broadband connection dropping out - not the Wi-Fi connection the whole broadband connecti...

biggm68 by Tuning in
  • 20 replies
  • 0 kudos

Hub 3 shows all attached devices as being on wifi ?

Having a few issues and looking into the settings I've noticed that everything is listed as connected to wifi.Every device is listed as connected to either 2.4 or 5 wifi despite the majority of them being connected via ethernet.Any ideas would be app...

dholdi by Tuning in
  • 13 replies
  • 0 kudos