Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Internet
Since November I haven't had any Internet. It's now Januaury and still no Internet.Asked for a new pod, wasn't ordered. Made a complaint, then I received my WiFi pod. WiFi pod arrives, not working. Phoned for a new pod, hopefully it will arrive Thurs...
Replacing a broken broadband hub
Hi, our hub3 is no longer working in that it won’t switch on at all, even after trying to reset it. How do I go about ordering a replacement hub?
Resolved! Move router to another room
I need someone to come out and move my router to another room.
VM connect app forcing to optimise networks.
My app worked fine until a few days ago, now I can't access devices to pause them as it keeps telling me to activate one wifi and I don't want to as many of my devices only use 2.4g and I don't want to change over 20 devices when the changes are made...
Red light on router
Having the same problem as many others. Red light on constantly for several days. Warm at the top of the Hub. Have tried everything suggested by/to other people. Needing a new Hub?
Samknows speedtest strange result
VirginMedia asked me to run Samknows realspeed to help investigate my slow download Voom600I keep trying various things but I get this 'impossible' result... (multiple times throughout the day)The router download speed is a lot less than the device s...
How do I order WiFi pods?
I have used the WiFi app and tested signal speed in all my rooms. 2 rooms have insufficient signal strength to conduct a speed test and the app doesn’t give me the option to order WiFi pods. It just suggests I move the devices nearer to the router wh...
VM Connect app forcing one wifi optimisation
Until a few days ago, my app worked perfectly fine, I could pause devices and access everything connected to my router. Now I constantly get a message to activate the one wifi optimisation and can't access the broadband section to control my devices...
Broadband Dropping
I have regular issues with my broadband service, my PC is hard wired into my Hub 4 and occasionally, normally when im on a works call my connection fails.Here are my logs if anyone can help ???Network LogTime Priority DescriptionMon 08/01/202417:03:2...
Solid red light on Hub 3
For a couple of weeks I have noticed that the constant white light on my Hub 3 has changed to a constant red light (see the attached photo). I have reset, rebooted, unplugged & plugged back in again, but to no avail - the light remains constant red. ...
