VM Hub 5x flashing red light
Had 1 gig fibre for a few months now, every now and again the internet goes down and a reset normally fixes it. Came home from work to no internet and the hub flashing red, and after 4 hours of messing with it, I'm still without any connection. Followed the guidance through through the my VM app, and ended up stuck in a loop where it said my Hub wasn't connected correctly, so I would carry out the steps it said, only to be told it wasn't connected correctly and to do it all again - I foolishly did this 4 times... to no avail. Tried ringing customer service on 3 occasions, ended up stuck in a loop again, with the automated service saying the same thing over and over, saying I'll get a message if I have any more problems - I never did. Opened various chats in the 'message us' section, no one ever responded. Sent in a WhatsApp, no one responded. It's almost like VM don't want their paying customers contacting them, and make it impossible to do so. So now I'm stuck with no internet, having only gone with VM for quicker connection for Sky Glass, and I work from home a lot too. Firstly, send an engineer to fix my internet, and secondly, make it easier for customers to contact you in times of need please VM. Matt.Blinking red light on Hub 5x and
My Hub 5x lost connection yesterday and the red light is flashing. I've restarted it several times but that hasn't helped. Engineer visit booked for Tuesday next week but I can't wait that long. My wife and I both work from home so this is a nightmare. I even ordered a new fiber optic cable in case that was causing the issue as the original one is slightly damaged. Is there anything I can try?Hub 5x Network Access: Not Allowed
Hi there, So I've been with VM for several months now and generally everything has been good (occasional loss of broadband but generally self heals in an hour or so). This morning however, the lights on my router started flashing red. There's no overheat issue and nothing was touched from when it was working fine. I did plug in a new WiFi pod that I got sent a couple of days ago but not sure if that's just a coincidence. Also, the internet did work for a while after plugging it in. Whilst I've got an engineer visit booked, it's going to be several days so I logged into the router to check it's status. And under Network Access it says not allowed or something to that effect. So in just thinking could this just be subbed weird configuration issue? I've rebooted and reset the device several times through the day. Appreciate any help anyone could offer. Many thanks 🙂Hub Flashing Red
My router has been flashing red this evening and not providing any WiFi service to the devices at home. I’ve tried restarting it and running the VM diagnostic tests both online and via phone support, however no faults have been identified and I can’t seem to get through to a human via phone. Does anyone have any suggestions?