Forum Discussion

Desert's avatar
Desert
Tuning in
5 months ago

Hub 5x Network Access: Not Allowed

Hi there, So I've been with VM for several months now and generally everything has been good (occasional loss of broadband but generally self heals in an hour or so).

This morning however, the lights on my router started flashing red. There's no overheat issue and nothing was touched from when it was working fine. I did plug in a new WiFi pod that I got sent a couple of days ago but not sure if that's just a coincidence. Also, the internet did work for a while after plugging it in. 

Whilst I've got an engineer visit booked, it's going to be several days so I logged into the router to check it's status. And under Network Access it says not allowed or something to that effect. So in just thinking could this just be subbed weird configuration issue? I've rebooted and reset the device several times through the day. 

Appreciate any help anyone could offer. 

Many thanks 🙂

Flashing red
hub 5x
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    5 months ago

    Try the pinhole reset again like this.

    ____________________________

    With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.

    • Desert's avatar
      Desert
      Tuning in
      5 months ago

      Thank you so much for your reply, John. I'd read about that yesterday while digging through things and so had tried it. I have just done so again. I've left it to settle (been just over 5 minutes) but it went back to flashing red almost immediately after the router started (solid white light for a brief period and then flashing red).

      Thanks once again and let me know if there are any further trouble shooting steps I could take 🙂

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        5 months ago

        What Hub model is it? What happens if you unplug the Pod to switch it off and then restart the Hub with no Pod?

        All you can do is wait for the Tech visit and check if there are any known issues on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.