Had Virgin installed in Saturday - 1gig, Hub 5x. The router has been left with a solid green light and no internet access. It has never had a white light. When I log into the hub, it says ‘not allowed’ next to Network Access. Can anyone please help? Support from Virgin has been useless so far. Technician left his details to keep me updated but seems to be ghosting me.
Had Virgin installed in Saturday
Yet the OPs posts from three months back mention Hub 5x activation issues.
Unfortunately, this is a different issue. 3 months ago we had a solid yellow light. Virgin said their services were not yet available in the area - they realised this after the install. The contract was cancelled. It is now apparently live (BIDB confirms this) so we tried again. We now have a solid green light with no internet. De ja vu with a different light colour!
Press the pinhole factory reset button for 30 seconds with the tip of a pen and leave it for 5–10 minutes to start up.
Have done this and it flashes white before going to the solid green colour.
Forum TeamHi Rovers123
Welcome back to the Community Forums.
Sorry to hear of your service concerns. We can see that you've another thread open that you're receiving support on. We ask Community members not to open multiple threads on the same issue. This is so we can offer help and advice within one space and save from any confusion and repeated requests that can cause issues on the account, which may delay any resolution. This also helps other members in finding all the support they need in one space, should they have similar questions/concerns.
We can see that you're currently already speaking with one of our forum members on this issue via private message. Should you still need support on this, please respond in your already opened thread where we are already assisting you with this concern.
And If/when you do manage to get connected, you can expect them to spam your connection every 30mins for a speed test, rendering your connection useable during such times
