Network access: Not allowed
I’m having the same problem but I’m now 77 days without internet because they won’t fix the issue did you get it sorted
Forum Discussion
New Install Assistance
Try the Pre-installation and delivery team on 0800 052 1734.
If this is a VM HUB 5x i.e. and XGS-PON installation make that clear to the call handler.
Hub 5x looks like this on the rear side ...Bloody joke virgin media 77 days of back and forth with customer service network access not allowed apparently yet call they can’t fix it waiting on phone calls I never receive ofcom is coming for virgin
Hi Uzumakitommy,
Thank you for reaching out to us in our community and welcome, please can you expand a little on what the issue is you are facing?
Regards
Paul.
Complete loss of service won’t connect to internet amber light switched off and on reset it have done everything
