Unable to Access Our Website on Virgin Media Network
We are currently in the process of upgrading our domain from uk.pipak.com to uk.tiktok-fbt.com. However, we have encountered an issue where our users are unable to access our new domain uk.tiktok-fbt.com when using the Virgin Media network. The website seems to be blocked or inaccessible for users on Virgin Media.
How can we confirm if our website is being blocked by Virgin Media? Are there any tools or methods to verify this?
Thank you all for your attention and any assistance you could provide. If you have any related experiences or suggestions, I would be very grateful if you could share them.
Thanks again!
Easton
https://uk.tiktok-fbt.com/ access is being blocked by VM's Virus Safe DNS function.
Email the details of the Virus Safe false positive to : websafefeedback@virginmedia.co.uk
The VM DNS redirection / blocking issue can be seen below :>nslookup uk.tiktok-fbt.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100Non-authoritative answer:
Name: uk.tiktok-fbt.com
Addresses: 2a02:8801:200:1::1
81.99.162.48
>nslookup uk.tiktok-fbt.com 8.8.8.8
Server: dns.google
Address: 8.8.8.8Non-authoritative answer:
Name: a1791.t.akamai.net
Addresses: 213.104.143.147
213.104.143.152
Aliases: uk.tiktok-fbt.com
uk.tiktok-fbt.com.edgesuite.net
