My router has been flashing red this evening and not providing any WiFi service to the devices at home. I’ve tried restarting it and running the VM diagnostic tests both online and via phone support, however no faults have been identified and I can’t seem to get through to a human via phone. Does anyone have any suggestions?
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers..
Forum TeamHey Olivia_H_D,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
