Hi, I've just had my installation a few days ago and my signal is really poor in at least half of the rooms in the house. This is because I can't move the router to a more central position as the coax cable is very short, and the engineers located the external boxes at the front of the house.
Will VM send me a signal booster without having to pay an extra £8 per month? It seems like this is down to poor location by VM so I don't see why I should pay extra.
VM can provide a longer cable if you wait a couple of days. Out of interest were you present when the installation was being done?
No I wasn't expecting them, we had no idea that they were coming to do anything, plus they didn't even knock on the door (cameras).
Not sure VM are responsible for any internal wiring, if you needed the hub in a more central location that's probably down to you to sort out. You're probably better off getting yourself a separate wifi access point and installing it in a central location, then running an RJ45 cable back to the hub or using a powerline adaptor and running the signal over the mains back to the hub.
Ok thanks 👍🏻
If you do need a Wi-Fi extender, don't rent one from VM for £8 a month forever. You can buy your own to keep for much less than a year's rental.
Yes we thought we might have to do that. Shame though 😕
Forum TeamHi philalison45,
Thanks for your post and welcome to our community.
We're sorry to hear about the WiFi issues you're having.
There is some helpful advise here on how to improve WiFi in the home.
What speeds are being recorded when running a home WiFi speed test please?
We do have a WiFi guarantee and can provide pods if required.
There is more information here.
Please pop back to us when you can.
