Forum Discussion

talcyh's avatar
talcyh
On our wavelength
5 months ago

Longer coax cable

I'm having to move my router so am after a longer coax cable.  Can VM supply these?

  • jbrennand's avatar
    jbrennand
    5 months ago

    They will supply one up to 3m - after that you need a Tech visit who will custom make one of the desired length and then rebalance the power levels.  They usually charge £25 for that its a "no fault" callout.

    Dont be tempted to buy one from online - no matter what the sell blurb claims these will not be authorised for use on the VM network and will cause you and your neighbours issues with "noise".

    Another solution if you can leave it connected to the existing point -  would be to run some Cat6a ethernet cable from a Hub port to the distant location and connect devices up there through a wireless access point with 1GB ethernet ports.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    5 months ago

    They will supply one up to 3m - after that you need a Tech visit who will custom make one of the desired length and then rebalance the power levels.  They usually charge £25 for that its a "no fault" callout.

    Dont be tempted to buy one from online - no matter what the sell blurb claims these will not be authorised for use on the VM network and will cause you and your neighbours issues with "noise".

    Another solution if you can leave it connected to the existing point -  would be to run some Cat6a ethernet cable from a Hub port to the distant location and connect devices up there through a wireless access point with 1GB ethernet ports.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    5 months ago

    The longest pre-made cable VM supply is 3 metres. Any longer requires a technician visit. This is for 2 reasons:

    1) VM uses specialised cable that is specifically designed for Cable Broadband & TV services. You cannot buy this anywhere else, & using non standard cabling can cause issues with the entire local network.

    2) Changing the cable lengths affects your signal levels, which if they become unbalanced can affect your service performance.

    A technician will make up the required cable on site, & adjust levels in the local cabinet to compensate for the changes. There is a standard cost of £25 for the service.

    • LeonX's avatar
      LeonX
      Joining in
      5 months ago

      Hi @talcyh

      Sorry to piggyback on your thread. I am also looking for a longer coax cable - 3m will do. Please can any VM members PM me as well? 

      Thanks.

      • Kath_P's avatar
        Kath_P
        Forum Team
        5 months ago

        Hi LeonX, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        This is something we can certainly arrange for you. I have sent you a direct message to allow us to get some details from you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks, 

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi talcyh, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      This is something we can certainly arrange for you. Can you let us know if the 3m cable will be long enough or whether it's an engineer visit you require? 

      Thanks, 

  • ScottNapster's avatar
    ScottNapster
    Joining in
    3 months ago

    I think I’ll need a longer coaxial cable also for similar reasons (moving the box elsewhere in the room).

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      2 months ago

      Hi ScottNapster,

      Thanks for your post and welcome to our community.

      I'll send you a private message now so we can discuss if a cable or engineer visit is needed.

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

       

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      13 days ago

      Hi ScottNapster,

      Thank you for joining me in a private message.
      I'm happy we were able to reach a resolution together 😊
      If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
      Take care. 
       

  • ChrisL91's avatar
    ChrisL91
    Joining in
    2 months ago

    Hi,

    Can I please ask to be contacted regarding a longer cable too. 3m should be plenty, so no engineer is required. 

    Thank you. 

    Chris. 

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 months ago

      Hi Chris, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      I'm afraid we don't offer a 3M cable option. If you would like a 3M length of coaxial, this would need to be done via an engineer visit. For that, there would be a charge of £25. 

      We can offer a 5M cable instead if that's any good? I have sent you a direct message to allow us to help further. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,