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Deeplay's avatar
Deeplay
Up to speed
3 days ago

Disney Plus not working since upgrade to hub5

Hi since getting a new HUB5 can not get Disneyplus to load on any of my devices, handsets, tv, firestick getting error code 1026 or "page cant load" error.

When I tried to login on my handset using data (no wifi) could login so its certainly a virgin router issue. Tried everything - reinstalling apps, restarts same error everywhere. Any ideas anyone ? 

thanks D.

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  • frag45's avatar
    frag45
    Joining in
    2 days ago

    Have you put the Hub 5 into modem mode? I have had the same issue for over a month and have finally figured out that this was the issue. I have not had this issue before as it has been on modem mode since I have had the router, around 4 years or so. Not sure what has changed so I assume virgin may have issued a router update without me knowing.