Disney plus app not working on WiFi devices
Hi,
We noticed Disney plus on our Samsung TV stopped working (shows error code 1026) and trying it on our mobile devices it doesn't work either but only when connected to WiFi. Turning WiFi off on the phones to use 5G instead the app works fine so it seems to be something to do with our VM broadband.
Tried restarting the Hub 5. Tried uninstalling/reinstalling Disney apps, clearing data and cache and such but no joy. All other apps on the TV and Phones work fine over WiFi and we don't use a VPN for anything. Any ideas what this issue could be?
Thanks in advance
Update: just tried another TV upstairs that uses a Roku stick and it says "Disney+ is only available in certain regions" as if we're in another country. Checked whatismyipaddress.com and it shows us in Liverpool as an 86.30 address.
Could our Virgin hub be routing the D+ app in a weird way? Again, I don't have a VPN so it's not that and it's only this one app doing this.
Hi there Col_H 👋 Welcome to our forum and thanks for your post 😊
Sorry to see you're having this issue with Disney+ on these devices. Just to confirm, have you been able to log out, then delete and reinstall the apps to see if this helps?
Let us know.
Regards
Nathan