Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Resolved! Fibre optic cable for hub 5x

Hi is it possible to get longer fibre optic cables for the hub 5x to reposition it?When we upgraded to gigabit fibre cable used to install the hub was only about 2m long, which left the hub stuck behind a TV / console etc.. 

1gig upgrade offer

I have been offered a 500mbs to 1gig upgrade but have 2 questions...1 - will I be sent a new hub (I have a Hub 3 at present) and can I self install?2 - I have 3 pods; will they automatically to the new hub?Thanks in advance

How to order Wifi pods?

Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod.  Clicking the link to order brings me to a page to change my package, paying an extra £8pm.  As a Volt customer with Virgin Me...

AmandaJD by Just joined
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  • 1 replies
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Hub 3 Constant Orange light

Hi, My virgin WiFi Hub 3.0 has got a constant orange  light and our internet is working but download speeds are slow.I have:- turned it on and off at the wall- checked all cables, switches etc for loose connections- pressed reset button for 15 second...

SherpaG by Joining in
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  • 1 replies
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Pod request

When I was with sky I needed a booster to make sure I get internet through out the flat, based on being with virgin I’m going to need the same. I’ve done speed test. What’s the quickest way of getting a pod to improve the wifi?

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Rico86 by Joining in
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  • 1 replies
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Never ending crap from VM

Hello,I've had never ending crap from Virgin Media for several years now. I'm so close to leaving Virgin at this point. I would have already left if I had Openreach fibre in my area, as I work for Openreach myself and it's a no brainer to leave VM an...

No Broadband for 12th day now

I was connected to your "precious" broadband on 25th of September. From the get go, the router was showing solid yellow light. "Technical issue" - I thought. Will be fixed in no time! How blindly naive I was. I called a helpline and was told that it ...

Yorgen89 by Joining in
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Engineer no show

I have had no braodband or TV service for 31 days now.  Have spent numerous hours on the phone to Virgin Media and the experience has been appalling.After waiting  three weeks for an engineer appointment to fix the cable to my house - today - they ha...

Packet loss since late August

Hi Team,I've been seeing Packet Loss on my line since late August.  I've also noted the Hub jumping US channel regularly, which can often lead to brief outages as it re-syncs.I had an engineer out on Tuesday 19th, who removed a 6dB FP Attenuator from...

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Vdera by On our wavelength
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  • 14 replies
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Latency Spikes

We moved house a year ago and decided to stick with Virgin but upgraded to the Gig 1 Fibre Broadband package.Over the last few months the connection quality has steadily been declining, with random short bursts of connection loss and then devices rec...