Forum Discussion

pineman's avatar
pineman
On our wavelength
22 hours ago

Very low WIFI after upgrade to Gig 1 broadband

Using Hub4 connected to M4 iMac and iPhone 13.

I have just updated my package to Gig 1 broadband having previously been on M500. Tests I have carried out show that my iMac is connected to the router and recording speeds of 946Mbps download and 105Mbps upload. I got these figures using Sam Knows, which show that the download speed at the router is 1144Mbps.

I believe that these figures may well be prove to be acceptable as I think that my iMac is restricted to 1000Mbps. However checking the WIFI speed with my iPhone right next to the router it is only recording 540Mbps download but 105Mbps upload. I was getting WIFI download speeds the same with my previous M500 package!

I have tried rebooting the hub but it has no effect.

Is the hub suspect?

hub4.
WIFI

19 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    21 hours ago

    Your speeds are probably correct. It’s WiFi which is holding you back.

  • pineman's avatar
    pineman
    On our wavelength
    21 hours ago

    No VPN and no antivirus on iPhone.

    I've tried with different iPhones using either VM Connect or Ookla and get the same WIFI results and both Silicon iMacs in my house give the same speeds connected to the Hub4.

    I'm convinced that the hub4 is suspect.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    20 hours ago

    That's probably as good as you will get over WiFi. Do you actually need faster speeds on a phone? 

      • pineman's avatar
        pineman
        On our wavelength
        20 hours ago

        Much, much more than apps, don’t jump to conclusions. 

    • pineman's avatar
      pineman
      On our wavelength
      20 hours ago

      If I didn’t need it I wouldn’t have bought it. That, however, isn’t the issue. What is the issue is that I’m still getting the same WIFI speed with Gig1 as I did with M500.

      WIFI  isn’t just for the phones but several other devices in my home  

      Something clearly is wrong and needs to be rectified to ensure that I get the service I have paid for. 

      • legacy1's avatar
        legacy1
        Alessandro Volta
        20 hours ago

        VM lets do Wifi no one will complain...how this never ends 

        we blame VM because they do the Wifi

        we get are own wifi router who is to blame VM? lets test by wire    

  • pineman's avatar
    pineman
    On our wavelength
    19 hours ago

    Hopefully a mod will be able to shed some light on this issue. 

    • carl_pearce's avatar
      carl_pearce
      Superstar
      19 hours ago

      What's the connection speed for each device in the HUB settings (Connected Devices)?

      The HUB 4 is Wifi 5 so 540Mbps sounds correct.

      • pineman's avatar
        pineman
        On our wavelength
        18 hours ago

        I’ve been doing some research and it looks as if you’re right about the hub4 WIFI speeds. A pity this wasn’t made clear at the time of upgrading my package. The hub5 seems to cope a lot better and, hopefully, a kind mod can help me update the router to match the speeds I’m paying for. 

  • pineman's avatar
    pineman
    On our wavelength
    3 hours ago

    I thank you Tudor, Cardiffman282 and  carl_pearce for your input and advice, which is much appreciated. 

    The remainder offered no advice other than vague assumptions, belittling the comments of a, probably, much older member with not the amount of expertise that they seem to think they have.

    If a mod reads this post I would be grateful for a view on obtaining a Hub5 router.

    Many thanks