Forum Discussion

flaxthejute's avatar
flaxthejute
On our wavelength
27 days ago
Solved

I need a new hub

After a recent thunderstorm, I realised that all but one of the ethernet sockets on my Hub 3 are not working. I've restarted the Hub several times and reset it to factory settings after a full power down and restart. 

I've switched my desktop PC (which is ethernet connected) from socket to socket and I only get a network connection on one socket. WiFi seems ok.

I am tech savvy enough to fit a new Hub if I could get sent one. 

Can one of the forum staff help?

Thanks

  • flaxthejute's avatar
    flaxthejute
    12 days ago

    Just an update to say that an engineer came and confirmed that the ports on the hub 3 were knackered. He replaced it with another Hub 3 and everything is working now as it should be.

    The Hub 3 is enough for my needs at the service level I'm on.

16 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    27 days ago

    Are you sure the hub is not in modem mode?

    seems odds these thunderstorms cause so many problems with the hub maybe best to get a surge protector

    • flaxthejute's avatar
      flaxthejute
      On our wavelength
      27 days ago

      The hub isn't in modem mode. The light on my surge protector that tells you it's working went out at the same time :(

      • legacy1's avatar
        legacy1
        Alessandro Volta
        27 days ago

        guess you need a new hub you could maybe look at getting a UPS Sinewave 

  • Client62's avatar
    Client62
    Alessandro Volta
    27 days ago

    I've restarted the Hub several times and reset it to factory settings after a full power down and restart. 

    The full factory reset process is: 

    1) Press & hold RESET for 60 seconds.
    2) Leave the Hub powered on to complete the reset. 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    25 days ago

    If a thunderstorm caused damage to your hub you need a tech to come round and replace the isolator.

  • flaxthejute's avatar
    flaxthejute
    On our wavelength
    12 days ago

    Just an update to say that an engineer came and confirmed that the ports on the hub 3 were knackered. He replaced it with another Hub 3 and everything is working now as it should be.

    The Hub 3 is enough for my needs at the service level I'm on.