Hi timosler
Welcome to the Community Forums.
Sorry to hear that your black pod was not working when you installed it. Sometimes these need to be activated as newapollo has kindly advised.
Checking the systems on our side it looks like these pods are not connected due to some disabled features on the Hub. Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request.
Do not make any changes, and let us know if the pods are working. You can see this in the Connect app should you need.