New black Wi-Fi booster
I have received a new black Wi-Fi booster as I was told they are better than the white ones….
I can see it in the network but it’s not working?
What to do next? Install near the main Hub and then move it afterwards?
Forum Discussion
2 Replies
It might need pairing and activating with your hub.
Try calling 0800 953 9500 which is the activation line and have the booster serial number (should be on a sticker) along with your account number and area number which can be found on your bills and contract
- Carley_S
Forum Team
Hi timosler
Welcome to the Community Forums.
Sorry to hear that your black pod was not working when you installed it. Sometimes these need to be activated as newapollo has kindly advised.
Checking the systems on our side it looks like these pods are not connected due to some disabled features on the Hub. Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request.
Do not make any changes, and let us know if the pods are working. You can see this in the Connect app should you need.
