Installed 1gig hub5 2day upload question

[smithy01793]

So 1gig installed today about 5pm upload speed is shocking. Also ping seems high.

Getting about 30 - 40upload.

And ping only me on it is 35

[Client62]

First call 0800 561 0061 - use the automated service to see if there is a local service issue.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

[smithy01793]

Hi robert and Beth I have sent u guys another pm to hopefully get this resolved as u know the last engineer you guys kindly booked for me left as he could not resolve the issue. Apparently he escalated but it's been a good week or 2 since then with no contact.

Please please can we get this sorted as it has not worked correctly since it was installed 

Thanks Tom 

[Zach_R]

Hi @smithy01793,

If you have responded to a PM sent by one of my colleagues to discuss your concerns further then they will respond to assist you in due course.

Thanks,
 

[jbrennand]

Whilst waiting - lets see the hub connection data - can you do this....

_________________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality