Upload speeds are slow

[metalmatt]

Good Morning

Since Sunday I have been experiencing a dip in my upload speeds. Download speeds, streaming and browsing are fine. I'm getting multiple T3 errors on channel 5 on my upstream. I use my own router by the way. There is planned work in my area on 17/10/23 so not sure if this will fix the issue? If someone could get back to me be most helpful 🙂

Thanks.

[jbrennand]

Post up all the data - as per....

Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[metalmatt]

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 235000000 7 38 256 qam 13
2 139000000 11.3 38 256 qam 1
3 147000000 10.9 38 256 qam 2
4 155000000 10.5 38 256 qam 3
5 163000000 10.1 38 256 qam 4
6 171000000 9.9 38 256 qam 5
7 179000000 9.5 38 256 qam 6
8 187000000 9 38 256 qam 7
9 195000000 8.6 38 256 qam 8
10 203000000 8.1 38 256 qam 9
11 211000000 7.8 38 256 qam 10
12 219000000 7.6 38 256 qam 11
13 227000000 7.5 38 256 qam 12
14 243000000 6.9 38 256 qam 14
15 251000000 6.5 38 256 qam 15
16 259000000 6.1 38 256 qam 16
17 267000000 5.4 38 256 qam 17
18 275000000 5.1 38 256 qam 18
19 283000000 6.1 38 256 qam 19
20 291000000 7 38 256 qam 20
21 299000000 7.5 38 256 qam 21
22 307000000 7.6 38 256 qam 22
23 315000000 7.5 38 256 qam 23
24 323000000 7.9 38 256 qam 24

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 137 0
2 Locked 38.9 24 0
3 Locked 38.9 31 0
4 Locked 38.9 39 0
5 Locked 38.6 39 13
6 Locked 38.6 53 13
7 Locked 38.6 50 0
8 Locked 38.6 51 0
9 Locked 38.6 66 0
10 Locked 38.6 90 0
11 Locked 38.6 89 0
12 Locked 38.9 77 0
13 Locked 38.6 85 0
14 Locked 38.6 192 0
15 Locked 38.6 267 11
16 Locked 38.6 189 0
17 Locked 38.9 376 0
18 Locked 38.6 288 0
19 Locked 38.6 152 0
20 Locked 38.9 73 0
21 Locked 38.9 91 0
22 Locked 38.6 69 0
23 Locked 38.9 98 0
24 Locked 38.9 67 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36600000 37.5 5120 64 qam 3
2 30100000 37.3 5120 64 qam 4
3 43100083 37.8 5120 64 qam 2
4 49600000 38 5120 64 qam 1
5 23600000 36.3 5120 16 qam 9

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 18 0

[Client62]

The 5th Upstream channel is noise impacted and degraded (by 2 levels) to QAM 16 (from QAM 64)

Use the link below to see if that is affecting the speed at the Hub :

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see the Upstream speeds at the Hub + device.

The speed at the Hub should reflect your subscription.

[Steven_L]

Hey metalmatt,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I have looked into this and can see that you have issues with your upstream as mentioned by Client62 in their post and you also have issues with 5 of your downstream channels, the downstream issues are that the power levels are too high, we will need to send out a technician to resolve the issues that you're having. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[metalmatt · Accepted solution]

Thanks everyone for your help. All sorted now 👍