Steven_L
Forum TeamJoined 7 years ago
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Re: Agreed Contract renewal package not being honoured - Who can help?!
Hello Julian2025, Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your newly agreed package being applied to your account. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started. Kind Regards, Steven_L7Views0likes0CommentsRe: Cancellation problems
Hello sam61, Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to cancel your account with us. What have you been advised about cancelling when you spoke to the team and which methods have you used to try cancelling? Kind Regards, Steven_L6Views0likes0CommentsRe: Complaint-can't complain web form
Hello YesButNoBut, Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your services over the weekend. Is everything now working as it should? I've looked into your connection and we'll need to send out an engineer to resolve the issues with your connection. I can arrange the appointment from here however I would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started. Kind Regards, Steven_L8Views0likes0CommentsRe: Solid red light on front of router
Hello Randall_Flagg, Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your hub at the moment. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started. Kind Regards, Steven_L17Views0likes0CommentsRe: Can't log in due to repeated error, Support won't help
Hello CobaltKiral, Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your with your online account. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started. Kind Regards, Steven_L8Views0likes0CommentsRe: £1000 early disconnection charge - despite notifying VM of switch during cooling off period!
Hello robynluce, Welcome to the Community and thanks for taking the time to post here on the forums. We're sorry to hear of the issues that you're having with your account and early disconnection fees. Please can you expand more on the situation that you're in, so that we can find the best way to help you from here. Kind Regards, Steven_L12Views0likes0CommentsRe: My broadband is showing a solid green light and 2 arrows are blinking
Hello mo_d2009, Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your broadband connection at the moment. Does this only happen in the evening and is the connection okay for the rest of the day? Have you tried to reboot the hub since the issues started? Kind Regards, Steven_L51Views0likes0CommentsRe: items returned
Hello Greggy, Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your equipment return. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started. Kind Regards, Steven_L27Views0likes0CommentsRe: Not receiving any Marketing emails
Hello radier_101, Welcome to the Community and thanks for taking the time to post here on the forums. Have you made any changes to your contact email recently and has this happened since you've had issues with your third party email address from your other thread? Kind Regards, Steven_L63Views0likes1Comment