Red light on hub 3

[Leenahyatt]

Having been through the automated resetting process a number of times, my hub 3.0 is still showing a constant red light. 
we have been struggling with slow download speeds (10mb) for a while now. 

can anyone shed any light on this please?

[Adduxi · Accepted solution]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

[Nathan_B]

Hi there @Leenahyatt 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues with the Hub light and speeds. We'll certainly be happy to assist further with this. Just to be on the safe side it'll be best to arrange an engineer to come and check the Hub and swap if needed.

I'll pop you a PM to confirm some details to arrange this.

Regards

Nathan

[gogsyboy]

I have this exact same issue.....its been solid red for 2 days now, even after a factory reset and swithched off all day incase of overheating.....phoned 150 and was told by the supervisor that it wasn't anything to worry about and that it will turn back to white eventually! ....still waiting!

[Zach_R]

Hi @gogsyboy,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you have a constant solid red light on your Hub 3. If you haven't done so already, please follow each of the below steps.
 

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue still remains then please respond to the private message that I'll be sending to you shortly and we'll proceed from there.

Thanks,